Provide Level 1–2 global IT support and manage endpoint lifecycle, identity and access, and workplace SaaS. Troubleshoot macOS/Windows, support MDM/endpoint security, run onboarding/offboarding, use ITSM tools, document processes, and collaborate with security and HR to maintain secure, compliant employee technology experiences.

Support design, deployment, and maintenance of multiregion/multicloud infrastructure on GCP. Build and operate Kubernetes (GKE) clusters, GitLab CI pipelines, GitOps with ArgoCD, Terraform automation, monitoring, and on-call incident response. Integrate agentic AI workflows, observability tooling, and document runbooks to improve reliability and developer productivity.

Design, operate, and improve on-premises MLOps infrastructure to productionize, deploy, monitor, and optimize ML models. Troubleshoot across the stack (Linux, Docker, Kubernetes), refine CI/CD workflows, integrate training/validation testing, and collaborate with data scientists and engineers to ensure reliability and performance at scale.