Top Tech Jobs & Startup Jobs in Toronto

Supports the Third-Party Risk Management and Operational Risk Management programs by coordinating risk assessments, monitoring third-party risk profiles, tracking remediation, preparing reports and governance materials, and supporting audits and regulatory reviews. The role partners with procurement, legal, cybersecurity, technology, compliance, and business stakeholders across the third-party lifecycle. It also contributes to operational resilience, issue management, concentration risk, fourth-party dependency, and supply chain resiliency assessments.

Designs and governs secure, scalable end-to-end architectures across retail supply chain, store technology, merchandising, and digital platforms. Responsibilities include cloud architecture, API and event-driven integration, data and AI/ML enablement, architecture governance, non-functional requirements, transition roadmaps, stakeholder communication, and mentoring. The role partners with product, engineering, security, data, and operations teams to deliver resilient, observable, and operationally ready solutions.

Supports the Post-Purchase Program through reporting, financial analysis, service-provider performance monitoring, vendor billing, customer review response processes, and program improvement initiatives. Collaborates with quality assurance, brand, product development, merchandising, offshore teams, and vendors. Maintains reporting tools, evaluates product-support opportunities, analyzes financial feasibility, and provides ad hoc reporting for management.

Supports post-purchase order operations by managing operational inboxes, triaging vendor and customer issues, investigating order exceptions, coordinating resolutions, monitoring dropship performance, and identifying recurring problems for reporting, automation, and process improvement. The role partners with vendors, stores, transportation teams, carriers, and internal support groups to improve order execution and customer experience.

Supports procurement savings and financial performance across merchandising categories. Conducts purchase analytics, supply market research, sourcing strategy development, RFI/RFP preparation, bid analysis, and vendor negotiations. Develops procurement tools and best practices, challenges existing approaches, and provides recommendations to merchandising and procurement leadership. Works cross-functionally to improve productivity and deliver category-level and broader cost savings.

Supports the strategy, growth, governance, and evolution of a loyalty program. Leads cross-functional initiatives from planning through execution, conducts member research and performance analysis, develops business requirements and implementation plans, monitors financial and operational results, prepares leadership communications, and improves program processes while ensuring consistent member experiences and compliance with policies, legal, privacy, and operational controls.

Analyze customer, operational, and financial data to identify trends, risks, opportunities, and business drivers. Build forecasting and financial models, monitor KPIs, reconcile data, apply statistical techniques, and deliver performance insights for strategic initiatives. Create presentations and communicate findings through clear storytelling to influence stakeholders. Partner cross-functionally with business, finance, and data teams while managing project timelines and analyzing market, economic, and customer behavior impacts.

Owns day-to-day operations, governance, administration, and continuous improvement of CTC’s Medallia Voice of Customer platform and program. The role manages access, support, reporting, privacy coordination, stakeholder relationships, vendor partnerships, training, adoption, data quality, and platform enhancements. It partners cross-functionally to improve customer feedback processes, analytics, closed-loop feedback, and business value.

Leads the strategy, roadmap, development, and performance of Triangle loyalty digital experiences. Oversees a digital product team, portfolio planning, budgeting, cross-functional delivery, governance, customer experience, and stakeholder alignment. Uses customer insights, data, experimentation, and business metrics to drive loyalty growth and value. Builds product management capabilities while ensuring digital products meet quality, security, privacy, accessibility, reliability, and responsible data-use standards.

Supports the bank’s regulatory compliance management program through compliance monitoring, testing, risk assessments, regulatory change analysis, issue remediation, governance reporting, documentation, and training initiatives. The role provides compliance guidance, challenges first-line activities, maintains regulatory inventories and dashboards, and collaborates with business, risk, audit, and control-function stakeholders to strengthen controls and mitigate regulatory risk.