The Customer Support Specialist at Candex will resolve customer queries, guide users through platform features, and manage support tickets. Responsibilities include onboarding, administering orders, and addressing technical issues. Strong communication skills in French/Spanish and English are essential. Experience with CRM and ticketing systems preferred.

The RVP, Customer Success is responsible for launching new clients, driving customer retention, loyalty, and growth, while managing accounts, overseeing client support, conducting business reviews, and identifying product improvements to enhance customer experience.