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Own inbound demand for the Canadian market, convert interest into qualified pipeline, run live demos with clinicians and practice managers, diagnose practice pain points, route opportunities across teams, maintain clear notes and handoffs, and continuously improve inbound qualification and messaging.

Own and close a defined Canadian healthcare book of business through full-cycle enterprise sales. Run discovery, deliver tailored demos, build pipeline via outbound/inbound/product signals, navigate procurement/legal/security, and collaborate with SDRs and cross-functional teams to drive deals, handoffs, and messaging refinement.

Lead and develop an 8-12 person Canadian sales team, own Canadian sales targets and forecasting, build a Canada-specific go-to-market strategy, partner with Marketing, Government Affairs and Customer Success, manage enterprise and health system relationships, and own the Canadian sales playbook and retention/expansion motions.

The Customer Success Manager will manage SMB and mid-market healthcare accounts, developing strategic success plans, driving adoption, and ensuring renewals while building strong relationships with stakeholders.

The Customer Success Manager will manage customer onboarding, monitor account health, drive product adoption, handle renewals, and collaborate with cross-functional teams to ensure customer engagement and satisfaction.

Serve as the primary technical contact in the sales cycle: perform technical discovery, design tailored solutions, deliver demos and architecture walkthroughs, own RFP/security responses, accelerate deals by resolving technical objections, and hand off to implementation while feeding product and engineering insights.