Serve as the senior owner for top enterprise customers, combining account management and project delivery: lead onboarding and go-lives, coordinate engineering and product for technical delivery, run QBRs and cadences, drive retention/renewals, and maintain accurate HubSpot records.

Lead end-to-end development and production ownership of AI-driven backend capabilities and LLM/voice agent workflows. Improve reliability, observability, security, and operational maturity while iterating quickly from customer feedback and scaling team delivery.

Lead development and productionalization of a greenfield desktop automation product. Architect scalable, reliable automation workflows, ensure HIPAA-level security, support US expansion (data residency, localized auth), and experiment with AI/ML to improve automation accuracy. Mentor team members and represent the product in client and company forums.