Top Tech Jobs & Startup Jobs in Toronto

Lead Customer Success operations to scale post-sales workflows: design onboarding-to-expansion journeys, build CS operating systems and tooling, develop health scoring and forecasting, create account planning and risk programs, automate workflows, and deliver dashboards and insights that improve retention, expansion, and operational efficiency.

Build and scale production AI agents that automate financial workflows. Responsibilities include developing the shared agent harness, context and tool management, evaluation, monitoring, observability, permissions, approvals, audit trails, and customer-facing interfaces. The role partners with product teams, ensures agents act safely with financial data and transactions, tracks advances in models and inference, and establishes technical patterns and quality standards across the agent platform.

Own Float’s brand and out-of-home media strategy, including integrated campaigns, sponsorships, cultural moments, vendor management, budgeting, and performance measurement. The role sets creative standards, briefs agencies and creators, coordinates with performance marketing and sales, and evaluates brand health, campaign results, and sponsorship ROI. Practical AI use is expected to accelerate planning, briefing, and reporting.

Own Float’s partnerships channel end to end, developing the strategy, playbooks, infrastructure, targets, and reporting needed to scale partner-driven growth. Source and grow accounting firms, fractional finance teams, and investor networks; build enablement programs and partner communities; translate market feedback into product strategy; collaborate across sales, marketing, and product; and grow a small partnerships team. The role requires regular travel across Canada and hands-on leadership in an early-stage channel.

Generates new business opportunities through prospect research, cold calls, emails, and other outreach. Builds relationships with target stakeholders, manages prospect communications and pipelines, collaborates with Account Executives on discovery and demo calls, improves business development processes, and shares customer feedback internally. The role requires resilience, strong communication, organization, autonomy, and a results-driven approach in a fast-paced fintech environment.

Leads Float’s Product Support function, managing teams, support strategy, quality, SLAs, CSAT, tooling, AI automation, incident response, controls, and customer escalations. The role develops leaders, scales support operations, owns reporting and capacity planning, partners cross-functionally on product improvements, and turns customer insights into roadmap recommendations. It requires strong people leadership, systems thinking, data-driven decision-making, AI adoption, incident management, and flexibility for occasional evenings or weekends.

Own the acquisition and revenue operations system from prospecting through customer activation. Build sales programs, optimize Salesforce and sales engagement tools, manage pipeline health, forecasting, quota setting, territories, handoffs, reporting, and activation metrics. Partner with Sales, BDR, Marketing Ops, Finance, Product, and Customer Success leadership to improve pipeline quality, conversion, productivity, and spending adoption.

Manage customer onboarding and approvals within the Compliance and Risk team. Responsibilities include collecting documentation, processing KYB/KYC applications, communicating with customers and banking partners, ensuring regulatory compliance, tracking approval metrics, improving processes, and supporting special projects. The role requires strong attention to detail, customer focus, critical thinking, prioritization, written communication, and comfort working independently in a fast-paced fintech environment.

Own the scaled customer success motion for more than 7,000 unmanaged SaaS customers. Build and optimize digital-led, one-to-many programs including webinars, lifecycle emails, in-app education, community engagement, and targeted outreach. Drive adoption, customer health, renewals, net revenue retention, and expansion through playbooks, automation, and data. Collaborate with Product, RevOps, Marketing, Support, and CX to develop tooling, health scoring, churn prediction, dashboards, and feedback loops.

Own revenue enablement for BDR, AE, Customer Activation, and Customer Success teams. Build onboarding, learning pathways, sales methodology reinforcement, call scorecards, coaching mechanisms, product launch readiness, and messaging programs. Operate enablement tools, evaluate the LMS, measure business impact, and drive adoption of new programs and skills. Partner closely with Sales, Customer Success, Product Marketing, and Product leadership while using AI to improve content creation and identify performance gaps.