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The Senior Customer Success Manager at Coconut Software will manage complex customer accounts, ensuring customer satisfaction and product adoption. Responsibilities include building relationships, engaging with key stakeholders, leveraging data to provide recommendations, and collaborating with internal teams to drive customer success. The role requires English/French bilingual skills and involvement in retention and expansion initiatives.

As the VP of Product, you'll develop and oversee the product vision and strategy, manage product development from ideation to launch, mentor teams, and engage cross-functionally to ensure product alignment with business goals. You'll utilize customer feedback and metrics to drive decisions and ensure successful product launch and market reach.

As a Principal Developer at Coconut, you will lead technical initiatives, contribute to software architecture and development, guide engineering practices, mentor team members, and troubleshoot complex problems across multiple engineering teams to innovate and improve products.