As a Customer Care Team Lead, you'll manage a team of support professionals, handle escalations, promote team development, and ensure high performance standards. You'll analyze KPIs, lead team meetings, and maintain knowledge bases while providing guidance and mentorship to team members.

The role involves acquiring new restaurant partners for Sauce's delivery platform, conducting demos, and managing the full sales cycle from prospecting to signing agreements. Account Executives serve as trusted consultants, helping restaurant owners understand the value of the platform and ensuring successful implementations.

As a Customer Success Manager at Sauce, you will oversee a portfolio of restaurant partners, focusing on their success through product education, performance monitoring, and feedback analysis. The role requires building strong relationships, supporting onboarding, and driving account growth and retention based on key performance indicators.