Build AI-powered internal tools, agents, automations, integrations, dashboards, and data pipelines using Python, JavaScript, LLMs, and operational platforms. Partner with cross-functional teams to identify bottlenecks, define KPIs, analyze data, and deliver durable solutions from discovery through deployment and monitoring. Establish internal tooling standards as the first person in the role. This hybrid position requires working onsite three days per week in Mississauga.

Coordinate the post-sale customer journey, clinical onboarding, contracts, renewals, device upgrades, recalls, and customer communications. Manage cross-functional projects that improve Customer Success and Clinical Operations, including workflow automation, bottleneck reduction, and process adoption. Maintain accurate records, escalate clinical or technical issues, and act as a customer contact. The role is hybrid in Mississauga and requires strong organization, communication, empathy, documentation, and process improvement skills.