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As a Customer Success Manager at Knak, you will build strong customer relationships, focusing on understanding their goals and outcomes. You will develop success plans, measure results, provide training, identify at-risk customers, and foster product adoption, while representing customer feedback to drive improvements.

Knak is seeking a Senior Product Designer to join their dynamic design team, working on a leading platform for email marketing. The role involves collaborating with cross-functional teams, conducting research, and designing features based on user needs and market trends. The Senior Product Designer will play a key role in driving Knak's success and improving customer experience.

As a Customer Support Manager, you will lead a team of support professionals, ensuring exceptional customer experiences through effective management of operations, performance tracking, process improvements, and cross-functional collaboration. You will engage with customers to gather feedback and handle escalated issues, while fostering a positive team environment.