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Provide remote-first technical support to end users via email, phone, and online channels. Troubleshoot, triage, and resolve issues, document tickets in Zendesk, escalate with recommendations, test fixes, support product adoption, and occasionally travel for training (<10%).

The Project Manager leads customer onboarding and implementation projects for mission-driven organizations, ensuring effective use of a SaaS platform to enhance grant processes and stakeholder engagement.

The Director of Solution Consulting leads the transition to a consultative sales model in SaaS, recruiting and mentoring a team while collaborating across functions and defining KPIs.

The Product Manager will define the strategic direction and roadmap for CommunitySuite, conduct market analysis, prioritize features, and lead go-to-market initiatives, with an emphasis on customer engagement and cross-functional collaboration.