Provides technical support for Tecsys Elite customers by managing ServiceNow cases, troubleshooting applications and integrations, analyzing logs and stack traces, writing SQL queries, and reading Java-based code. Communicates with customers, provides workarounds, documents solutions, meets SLA commitments, and coordinates escalations with infrastructure, cloud operations, business intelligence, and custom development teams.

Provides technical support for Tecsys Elite software by managing ServiceNow tickets, diagnosing application and integration issues, analyzing logs, SQL queries, Java code, and stack traces, and communicating with customers through resolution. The role develops workarounds, escalates infrastructure and customization issues to internal teams, documents solutions, and meets SLA commitments. Evening or weekend shift availability is required.