Maintain and improve CI/CD pipelines, automate infrastructure with Ansible, deploy and support Windows and Linux applications, operate Kubernetes-hosted services, monitor and troubleshoot production incidents, and produce operational documentation and runbooks while collaborating with engineering teams.

Manage complex implementations for enterprise and strategic accounts: gather requirements, design and test IVR/call flows and API integration skeletons, coordinate cross-functional teams, lead communications, onboard partners, activate seats and billing, provide 30-day post-launch support, and deliver contact-center subject matter expertise.