Build qualified enterprise pipeline by researching strategic accounts, identifying business problems, engaging senior stakeholders, conducting SPICED-based discovery, developing value hypotheses, and multi-threading buying groups. Partner closely with Field Sales, Marketing, Client Success, and GTM teams to progress opportunities. Maintain disciplined CRM and revenue-tool usage while improving pipeline quality, conversion, and velocity across financial services accounts.

Own post-sale success for a portfolio of Fenergo clients: drive adoption, retention, ROI and expansion. Lead governance (executive reviews, health checks), spot and remediate churn risk, partner with Product/Support/Delivery, and arm Sales with renewal evidence. Coordinate cross-functional teams, surface customer insights and growth opportunities, and be accountable for client-health metrics (CSAT, NRR, FTTV).