Provides L3 technical support for enterprise distributed systems, troubleshooting configuration, hardware, product, and customer issues. Partners with engineering on resolution and root cause analysis, builds support tooling and services, participates in global on-call rotations, and collaborates with Customer Success to improve customer satisfaction. Requires expertise in Linux, Kubernetes, cloud platforms, containerization, Bash or Python, and distributed systems, with AI tooling experience preferred.

Own and scale application security across Redpanda’s C++ engine, Go control plane, Console, and Rust/Go SDKs. Responsibilities include threat modeling, secure design reviews, SAST/SCA/DAST, fuzzing, secure code review, PSIRT and vulnerability disclosure, software supply-chain security, security release gates, and security champions. The role partners closely with engineering to improve secure development practices, address vulnerabilities, and protect authentication, authorization, encryption, audit logging, and multi-tenant isolation.

Own the post-sale technical relationship with customers, leading onboarding, architecture reviews, production launches, cluster health checks, usage reviews, and technical escalations. Partner with Support, Engineering, Product, and Solutions Architecture to resolve issues, communicate customer requirements, improve adoption, and drive technical success, expansion, and retention.