Own a strategic B2B SaaS portfolio across North America, driving customer retention, renewals, expansion, and portfolio health. Build proactive save strategies, identify growth opportunities, run executive business reviews, track customer health metrics, and act as the internal advocate for clients. Partner with Product, Support, and Customer Engineering while using CRM, analytics, and customer-success tools to manage performance and deliver measurable customer outcomes.

Engage and qualify inbound prospects, understand their needs, educate them on CloudTalk’s AI communications platform, and schedule appointments for sales representatives. The role involves consultative selling, proactive lead follow-up, KPI and SLA achievement, CRM data management in HubSpot, and collaboration with international sales teams. Business-fluent English is required, while Spanish is advantageous.

Own a B2B SaaS customer portfolio, driving retention, renewals, expansion, and measurable customer outcomes. Build health frameworks, forecast churn risk, execute save strategies, identify growth opportunities, and conduct executive business reviews. Act as the customer advocate internally while partnering with Product, Support, and Customer Engineering. The role requires commercial ownership, analytical portfolio management, SaaS product aptitude, and fluent English and Spanish communication.