Top Tech Jobs & Startup Jobs in Toronto

Design and implement an end-to-end lakehouse and data warehouse platform integrating Genesys Snowflake and Verint data. Build Databricks and Delta Lake pipelines, Kimball dimensional models, ingestion strategies, quality controls, orchestration, monitoring, and recovery processes. Lead migration from legacy CCARS pipelines through parallel runs and decommissioning while ensuring scalability, performance, auditability, and data integrity. Collaborate with engineering, reporting, QA, and business stakeholders.

Own quality engineering and test automation for a cloud-native Workforce Management and Customer Experience platform. Build comprehensive unit, component, integration, contract, API, end-to-end, regression, performance, and load test suites for Java microservices. Integrate automation into CI/CD quality gates, validate forecasting and scheduling functionality, analyze defects, and establish reusable testing standards across product teams.

Designs and improves information architecture for Genesys Cloud AI knowledge retrieval. Responsibilities include analyzing knowledge bases and search behavior, designing taxonomies and metadata models, establishing content structure and quality standards, optimizing keyword, semantic, and AI-powered search, and evaluating retrieval capabilities through proofs of concept. The role requires translating analytical findings into practical recommendations for client content teams.

Assess AI capabilities and business requirements within a Genesys Cloud environment. Evaluate knowledge management, organizational structures, operating models, governance, ownership, and resource needs. Develop RACI matrices, role profiles, target operating models, and transition recommendations covering change management, training, communication, and organizational risks. Collaborate with senior stakeholders and consultants to align AI-enabled customer service recommendations with governance frameworks and long-term business objectives.

Leads discovery and requirements gathering for enterprise contact center transformations. Designs, configures, prototypes, and validates Genesys Cloud AI solutions, including knowledge management, agent assistance, summarization, and virtual agents. Evaluates integrations, platform limitations, licensing, implementation costs, and operational requirements, then presents evidence-based recommendations to business and technical stakeholders.

Design, develop, test, deploy, and support scalable cloud-native Workforce Management and Customer Experience applications. Build Java and Spring Boot backend services, React and TypeScript frontends, REST APIs, microservices, integrations, and PostgreSQL data models. Contribute to Node.js components, Kubernetes deployments, Jenkins CI/CD pipelines, observability, security, and production troubleshooting. Collaborate with product, UX, QA, DevOps, architecture, and engineering teams while improving application performance, resilience, and maintainability.

Design and build scalable programmable voice and CX communication platforms using FreeSWITCH, Kamailio, SIP, WebRTC, Java, and Spring Boot. Develop call-control services, APIs, routing, session management, media processing, carrier integrations, and contact-center integrations. Lead architecture, technical delivery, non-functional requirements, quality standards, troubleshooting, and client-facing technical discussions for highly available distributed systems.

Design, develop, test, deploy, and support scalable cloud-native applications using Java, Spring Boot, React, TypeScript, Node.js, PostgreSQL, and microservices. Build REST APIs, integrations, event-driven solutions, CI/CD pipelines, and containerized deployments. Troubleshoot production issues and improve performance, resilience, observability, and maintainability while collaborating with product, UX, QA, DevOps, architecture, and engineering teams.

Develop and support scalable cloud-native Workforce Management and Customer Experience applications. Build Java and Spring Boot backend services, React and TypeScript frontends, REST APIs, microservices, database models, integrations, and CI/CD pipelines. Containerize and deploy applications, implement observability and secure API patterns, troubleshoot production issues, and collaborate across product, UX, QA, DevOps, and architecture teams.

Lead the design and architecture of Genesys Cloud CX solutions, translating business requirements into scalable architectures while guiding engineering teams throughout the development and deployment phases.