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Genesys Cloud CX Call Team Monitoring Specialist

22 Days AgoSaved
In-Office or Remote
Toronto, ON, CAN
Mid level
Mid level
Information Technology
Monitor and analyze contact center performance metrics, provide insights for improvements, collaborate with teams, and support feature rollouts within the Genesys Cloud CX platform.
Top Skills: ExcelGenesys Cloud CxPower BI
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Miratech

Genesys Cloud CX Technical Writer/Business Analyst

YesterdaySaved
Remote
Ontario, ON, CAN
Mid level
Mid level
Information Technology
The Genesys Cloud CX Technical Writer will develop and maintain technical documentation for Genesys Cloud CX solutions, collaborating with teams and ensuring clarity for diverse audiences.
Top Skills: ConfluenceGenesys Cloud CxGitLucidchartMarkdownVisioWord
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Miratech

Genesys Cloud CX Integration Engineer

8 Days AgoSaved
Remote
Ontario, ON, CAN
Mid level
Mid level
Information Technology
The Genesys Cloud CX Integration Engineer designs and maintains integrations between Genesys Cloud CX and external systems, ensuring data exchange and performance across customer environments.
Top Skills: AWSAzureAzure Logic AppsGenesys Cloud CxJSONMicrosoft Dynamics 365MulesoftNode.jsOauthPowershellPythonRest ApisSalesforceWebhooks
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Miratech

Solutions Architect (Amazon Connect)

21 Days AgoSaved
Ontario, ON, CAN
Expert/Leader
Expert/Leader
Information Technology
Responsible for architecting and deploying cloud-based contact center solutions using Amazon Connect, integrating with AWS and third-party technologies to improve customer experiences.
Top Skills: Amazon ConnectAWSCcaasDynamoDBLambdaLexSalesforce
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