Top Tech Jobs & Startup Jobs in Toronto

Supports the design, administration, monitoring, and operational health of enterprise unified communications platforms. Responsibilities include managing Webex Calling and Contact Center, voice recording, trading turret systems, SIP trunking, telecom providers, E911 services, Microsoft Teams, Splunk monitoring, and call detail records. The role leads incident response and vendor escalations, coordinates with stakeholders, maintains documentation, and supports weekend or off-hours maintenance. Requires extensive UC engineering experience and strong Cisco Webex expertise.

Drive outbound prospecting to generate qualified opportunities through high-volume personalized multi-channel outreach (email, LinkedIn, phone). Research accounts, map decision-makers, qualify leads to ICP, and hand off Sales Qualified Leads to Account Executives while using outreach tools and CRMs.

Lead the design and architecture of Genesys Cloud CX solutions, translating business requirements into scalable architectures while guiding engineering teams throughout the development and deployment phases.

Design and lead Genesys Cloud CX contact center architectures, translate business requirements into scalable secure solutions, oversee integrations (CRM, WFM, analytics), ensure performance, compliance, and mentor engineering teams to deliver cloud-based CX platforms.

Define technical visions and architecture for products, platforms, and enterprise systems. Evaluate emerging technologies, lead proofs of concept, and design scalable cloud-native, distributed, and hybrid solutions. Establish engineering standards, assess technical risks, conduct architecture reviews, and guide modernization initiatives. Collaborate with customers and stakeholders, support engineering teams through complex decisions, mentor technical leaders, and contribute to product roadmaps, DevOps practices, and technology strategy.