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Responsible for driving user adoption and organizational readiness for Genesys Cloud migration. Develops training curriculum and materials, facilitates sessions, and assesses readiness.

The Senior Genesys Cloud CX Business Analyst will facilitate requirements gathering, design call flows, prepare documentation, and ensure successful implementations in a Genesys Cloud CX environment for multiple clients.

The Genesys Cloud CX Integration Engineer designs and maintains integrations between Genesys Cloud CX and CRMs, optimizing data exchange and performance. Responsibilities include implementing integration flows, configuring middleware, conducting testing, and ensuring security and reliability.

The Senior Genesys Cloud CX Business Analyst will gather requirements, design call flows, document processes, and collaborate with teams to implement solutions in the Genesys Cloud CX environment.

The Vice President of Marketing will lead marketing strategies, align initiatives with business goals, develop the marketing team, and drive brand awareness and revenue growth.

The Senior Genesys Cloud WFM Engineer configures and optimizes WFM processes in a Genesys Cloud environment, improving efficiency in contact center operations.

Responsible for defining and executing the testing strategy for Genesys Cloud CX, ensuring quality for contact center implementations across various environments.

The Genesys Cloud CX Integration Engineer will design, implement, and maintain integrations between Genesys Cloud CX and various CRMs. Key responsibilities include configuring data flows, ensuring system reliability, and collaborating with analysts to validate requirements while staying updated on integration capabilities.

The Genesys Cloud CX Integration Engineer designs and maintains integrations between Genesys Cloud CX and external systems, ensuring data exchange and performance across customer environments.

The NICE CX-One Lead Engineer will design, implement, and optimize NICE-based solutions for customer experience, managing stakeholders, and providing SME support.