The role involves designing, developing, and maintaining features for the BlueCat Integrity platform, while collaborating with teams to address technical challenges and enhance product quality.

As a Renewals Customer Success Manager, you manage the renewal lifecycle for customers, driving retention, forecasting revenue, mitigating risks, and negotiating based on customer value and objectives.

Lead and manage a team of Customer Success Managers to drive retention, adoption, expansion, and customer value. Set strategic direction, optimize processes, oversee operations and resources, coach and develop managers, monitor KPIs, and partner cross-functionally with Sales, Product, Support, and senior leadership to translate customer feedback into action.