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Support DePuy Synthes Supply Chain by analyzing customer service and contact center metrics, monitoring inbound service activity, capacity planning, resolving order/delivery issues, preparing reports, and collaborating cross-functionally to improve service levels and customer experience.

Lead day-to-day customer service operations for DePuy Synthes Canada, supervising front-line staff to ensure timely, accurate order-to-delivery execution. Manage workload and capacity, escalate complex issues cross-functionally, coach and performance-manage associates, track service KPIs, support demand planning, ensure compliance, and drive continuous improvement to enhance customer satisfaction and supply chain reliability.

Lead global deployment, support, and adoption of the Signavio process management platform. Manage configuration, integrations, incident and release processes, governance, training, vendor relationships, KPIs, and a team of direct reports and contractors to drive process excellence and continuous improvement.

The IRDP Internship program at Johnson & Johnson is for MBA and master's students, focusing on leadership in healthcare innovation through real business projects and development opportunities.