Top Tech Jobs & Startup Jobs in Toronto

Provide technical customer support across Intercom, Slack, phone, and email; help users maximize platform value; interpret API documentation and SaaS integrations; collaborate with Technical Account Managers, Solutions Engineering, Marketing, Engineering, and Operations; participate in on-call support; and improve customer experiences in a fast-changing startup environment.

Lead the technical sales motion for enterprise customers through discovery, solution architecture, tailored demonstrations, proof-of-concept engagements, and technical validation. Build relationships with data engineers, architects, marketing technologists, and executives; navigate complex buying committees; advise customers on AI workflows and data activation; and collaborate with Product and Engineering to shape go-to-market strategy.

Designs and implements Hightouch Identity Resolution solutions for enterprise customers. Assesses data architectures, develops identity rules and data models, debugs customer issues using SQL and server logs, explains system behavior, and identifies product gaps. Partners with sales engineering, support, and technical account management while advising technical and executive stakeholders on data strategy and identity architecture.

Leads enterprise customer discovery and data architecture engagements, translating marketing goals into activation use cases, schemas, identity rules, semantic layers, and measurable outcomes. Directs AI agents and customer teams in building and validating data transformations, owns implementation quality and performance, and develops reusable reference architectures. Serves as the long-term technical architect and channels customer needs to product teams.

Own enterprise email and SMS deployments from technical discovery through production launch. Lead architecture workshops, migrations, integrations, configuration, testing, SMS provisioning, consent management, deliverability readiness, and cutover planning. Advise customers on technical decisions, risks, dependencies, and messaging architecture while partnering with Product and Engineering to resolve blockers. Develop scalable implementation frameworks, documentation, tooling, and best practices for enterprise deployments.

Own Hightouch’s core marketing product portfolio, including audiences, analytics, experimentation, trait building, and orchestration. Set product vision and priorities, lead 0-to-1 innovation, improve adoption, and drive revenue outcomes. The role requires close collaboration with Engineering, Design, executives, customers, and go-to-market teams. This senior, hands-on product leadership position involves managing multiple workstreams, validating market needs, defining MVPs, and presenting product strategy and customer insights.

Leads and scales a team of Technical Architects serving enterprise customers. Oversees customer onboarding, success, retention, expansion, technical escalations, implementation standards, and customer health metrics. Partners with Sales, Product, Marketing, and Engineering to improve adoption, prioritize customer-driven enhancements, and develop go-to-market strategies. Combines people leadership, technical expertise, coaching, and cross-functional program execution to deliver strong customer outcomes.

Develop experimental AI techniques for agentic marketing applications, especially image and video generation. Build proofs of concept, autonomous evaluation and improvement systems, realistic AI-generated video, and brand-aligned creative generation workflows. The role requires strong quantitative and probabilistic thinking, backend architecture skills, creativity with LLM applications, and product intuition.

Build and manage high-value enterprise account pipelines through outbound prospecting and land-and-expand strategies. Conduct discovery calls, understand customer needs, and deliver tailored technology solutions that produce measurable business outcomes. Collaborate with Sales, Marketing, and Product teams, consistently meet or exceed sales targets and KPIs, maintain strong client relationships, communicate effectively, and adapt quickly in a fast-paced startup environment.

Develops value frameworks, use-case libraries, buyer narratives, release positioning, capability boundaries, and product readiness standards. Partners cross-functionally with Product, Product Marketing, Sales, Solutions Engineering, and field leadership to translate technical product capabilities into defensible customer outcomes, qualification paths, business cases, and seller enablement. Requires substantial experience in positioning technical products and familiarity with MEDDPICC.