ServiceNow Company Culture & Values

Describe your company culture in one word. What made you pick that word?
I believe “dynamic” would best describe our company culture. In a rapidly evolving industry that is enabling the creation of next-generation electronics across healthcare, IoT, space, communication and more, we are constantly optimizing our efforts to develop new solutions, improve processes and proactively address our customers’ needs. For example, when I first joined Altium, we were launching the industry’s first open cloud platform for collaborative PCB (printed circuit board) design. The launch required the team to rapidly adapt and embrace new ways of educating our customers about this platform and ensuring successful adoption. We worked together by combining the team’s skills, intelligence, creativity and motivation to solve challenges along the way.

Another example of Altium’s dynamic culture is the recent launch of our professional services team within customer success. As Altium scales its enterprise capabilities to best serve our customers, our colleagues have risen to the challenge, creating an entirely new team with the agility, technical knowledge and solutions-driven mindset that is required. We pivot quickly while maintaining camaraderie and a vibrant team spirit.

How long have you been with the company, and what professional growth or development have you seen in that time?
I’ve been with Altium for five years. I joined in 2020 as a customer success manager, where I contributed to the launch and global adoption of our highly anticipated Altium 365 cloud platform. When I first started, I had no PCB experience but took the initiative to complete our training modules and learn everything I could about the industry, company and platform. I was soon able to seamlessly educate and support our customers from knowing nothing about the Altium 365 platform to fully adopting it. Recently, when I saw we were establishing a new team within professional services, I knew this experience had prepared me to take on this next growth opportunity. As the director of professional services, solution architecture, I am now building out our solution architecture services from the ground up. What’s exciting about this role is not only do we anticipate scaling my global solution architecture team of four to 15-20 people, we get to shape what solution architecture looks like at Altium. Altium is unique in that way. You are supported by your manager and team members, get to apply your self-starter skills, shape processes and advance rapidly in your career.