What It's Like to Work at ServiceNow

Describe ServiceNow’s remote culture. What do you think helps employees feel connected in that culture? 

We are intentional about fostering connection, wellness and work-life balance through virtual social events and mental health and wellness offerings. This includes virtual global employee events, such as our cultural moment celebrations with notable guest speakers, fun competitions, wellness events, learning and development programs and more. 

One of our company values is “win as a team.” Whether an employee works onsite or remotely, collaboration and teamwork are critical to our success. We accomplish this by hosting virtual all-hands meetings and in-person and virtual team retreats, providing tools to collaborate and work as teams, and placing a strong emphasis on asynchronous communication to accommodate different time zones and work schedules. It’s all about working together to find balance.

How is ServiceNow currently expanding its remote workforce?

At ServiceNow, we take an approach of flexibility and trust in our distributed world of work. This distributed, flexible work model ensures our people can bring their unique talents, achieve their full potential, belong to a first-rate award-winning culture and help fulfill our purpose of making the world work better for everyone. 

We hire remote, flexible and required-in-office personas throughout the organization. Simply put, if you live within 30 miles of a ServiceNow office, you are expected to work in the office at least twice a week. People who live more than 30 miles from a ServiceNow office may be eligible for remote consideration. 

Are there any teams or roles that you’re especially focused on?

We often offer remote opportunities for go-to-market sales and technical roles. Some exceptions include our entry-level sales development rep roles, where we require cohorts to work onsite for individual and team development as they learn and grow. 

Being close to our customers is essential for in-person connections, so our field sales resources often reside within a specific territory. As we evolve our distributed work model, leaders continue to guide their teams on the varying needs of our diverse workforce.

How does hiring remotely enable ServiceNow to build out a more diverse, talented workforce?

ServiceNow makes the world of work better for everyone, starting with our people. We are committed to creating an inclusive environment where all voices are heard, valued and respected. With that in mind, we embrace and support a distributed work model, which includes fully remote and flexible working arrangements. This enables ServiceNow to create a sustainable work culture that embraces business outcomes while encouraging collaboration, strong teams, career development, diversity, inclusion, belonging, a growth mindset and customer success.

We are leveraging our Market Intelligence team to help us better understand where people with the skills we seek reside. While we’ll continue to focus on hiring in our current geographic footprint and at our major sites, we are committed to keeping our workforce open to diverse talent pools in other locations. With enhanced accessibility — such as prompting accessibility questions when scheduling meetings and planning events — we ensure every person has the physical and digital accommodations they need in the remote work environment.

How does ServiceNow approach remote work? 

ServiceNow takes an approach to flexibility and trust in our distributed world of work. This empowers our employees to blend their personal life aspirations and responsibilities with work. We hire for three personas, depending on the nature of the employee’s work: flexible, required in the office and remote. 

Employees who live within 30 miles of a ServiceNow office are assigned to the flexible persona, meaning they work in the office two or more days a week. This aims to promote work-life balance by creating greater flexibility in accommodating employees’ diverse personal needs, while still fostering in-person collaboration, creativity and innovation as people can come together to brainstorm, collaborate and build relationships. 

As we continue to hire the best technical and customer-facing talent in the industry, remote roles enable us to remain competitive and access a much larger, diverse, and highly skilled talent pool. To best serve the needs of our customers where they’re at and give them an elevated level of service, many of our customer-facing roles are remote. A small portion of our people are required to be in the office five days a week, based on business needs.

How would you describe ServiceNow’s remote culture? 

We’ve built a culture centered around our People Pact, which is our commitment to each other to live our best lives; do our best work, and fulfill our purpose together. Our people leaders prioritize engagement and are intentional about creating opportunities for their teams to come together, both in person and virtually. 

For example, engineering leaders create quarterly engagement events, such as Virtual Olympics, global hackathons where employees come together from different regions to participate and photo challenges. There are also plenty of learning and development opportunities and knowledge-sharing amongst teams. Our quarterly town hall meetings engage, inform and celebrate employees. We honor various individuals and teams for their accomplishments through internal awards and spotlight videos. Our engineering organization creates an inclusive and engaging onboarding experience for all hires, ensuring remote employees feel included, supported and connected.

How does hiring remotely enable ServiceNow to build out a more diverse, talented workforce?

ServiceNow’s geographically distributed teams bring together various cultural perspectives and experiences, resulting in increased creativity and innovation, thereby enriching our company’s culture. 

We know that our employees’ best work happens when they get to live their best lives and share their unique talents, so we hire based on where talent with the skills we seek resides. Hiring remote employees eliminates geographic barriers, creating greater access to more diverse talent pools — including individuals from underrepresented groups who may live far from our offices. 

Remote roles also create greater accessibility for people with disabilities; remote roles allow for flexible schedules and work environments that better meet their needs and eliminate commuting barriers. Our distributed world of work model celebrates the diversity of our employees and their unique backgrounds.

What is your role, and what attracted you to ServiceNow? Describe the moment when you knew you’d found the right fit.

What attracted me to ServiceNow is its focus on putting AI to work for people. This aligns with my aspirations, because I believe 21st-century problems deserve 21st-century solutions. I want to make the future of work easier for individuals and empower them to tackle larger issues at scale, and ServiceNow aims to provide best-in-class solutions for the world of work. 

This mentality is reflected internally at ServiceNow as well in its investment in people. My experience has been welcoming, inclusive and professional. Two of ServiceNow’s core values stand out to me: “Win as a team” and “Create belonging.” I’ve been immersed in an incredibly supportive and patient culture. It represents our commitment to each other, known as our “People Pact:” to live our best lives, do our best work, and fulfill our purpose together.

What’s your favorite part about working at ServiceNow?

One of my favorite aspects of working at ServiceNow is the opportunity for growth. As an early-career software engineer, I seek hands-on experience to develop my skills. I have been able to showcase my strengths through various projects in full-stack development. There are many processes, tools, and tasks to learn from and numerous opportunities to showcase your work, such as leading a project to completion.

The supportive and inclusive environment at ServiceNow has enabled me to thrive and grow, making it the perfect place to build a fulfilling career. I have always felt respected and valued when bringing up questions and sharing my opinions. My team’s supportive and patient culture emulates two core values at the company: “Win as a team” and “Create belonging.” They’ve helped me tremendously to grow into my role. I also love meeting the talented individuals driving our initiatives at ServiceNow. Whether it’s an executive or someone else in a leadership role, everyone I’ve met has been humble, inspirational and approachable.

What advice would you give to job seekers looking to join your growing team?

My advice to job seekers looking to join ServiceNow is to identify and showcase your core values when working as a team. Demonstrate your expertise and how you can apply it in a work environment. Highlight your experience and achievements and emphasize how you stay up to date with the latest technology trends. Most importantly, be authentic and confident in your abilities.