Teams at ServiceNow

Lead customer retention and adoption for ServiceNow customers by identifying churn risk, partnering with Sales on adoption/retention plans, advising on governance and SLA issues, and improving customer satisfaction through consulting, project oversight, and executive engagement.

The role involves managing technical support operations, exceeding performance metrics, overseeing change management, and ensuring customer satisfaction through effective team leadership.

This role involves managing technical support operations, ensuring KPIs are met, leading recruitment efforts, handling customer escalations, and overseeing incident management while fostering a collaborative team culture.