Teams at ServiceNow

The Solution Sales Executive oversees the market success of CRM products, supports territory strategy, and coaches account teams while driving digital transformation.

The role involves guiding customers in ITSM workflow design, implementation, and optimization using ServiceNow. Responsibilities include leading workshops, translating business needs, and managing projects while focusing on continuous improvement.

The Principal Customer Success Executive is responsible for managing post-sale customer relationships, ensuring customer satisfaction, driving retention, and fostering relationships with senior stakeholders to maximize the value of ServiceNow solutions.