Jobs at Four Seasons Hotels and Resorts

Leads global IT governance, risk, and compliance programs, with primary responsibility for PCI DSS compliance across corporate and hotel properties. Manages audits, evidence collection, remediation, risk assessments, change governance, incident exercises, vendor relationships, training, dashboards, and GRC tooling. The role maintains policies, oversees helpdesk and compliance workflows, supports property onboarding, and translates cybersecurity and operational risks into actionable business guidance.

Leads day-to-day People & Culture operations for a luxury hotel, overseeing HR staff and supporting workforce planning, employee relations, labor relations, talent acquisition, compliance, budgeting, employee programs, and employment-law matters. The role coaches employees and leaders, manages workplace issues, supports union relationships, oversees hiring and discipline, and ensures compliance with employment regulations. This is a 12-month, on-site contract position in Toronto.

Leads global corporate and hotel internal audits, enterprise risk assessments, governance activities, fraud investigations, compliance reviews, and internal control evaluations. Oversees audit planning, execution, reporting, remediation, and team delivery across international regions. Partners with senior leadership, Legal, People and Culture, and regional teams to strengthen governance, mitigate risk, and provide assurance to the Audit Committee.

The Senior Quality Assurance Analyst owns end-to-end testing for web applications, APIs, backend services, and mobile platforms. Responsibilities include designing test coverage, managing TestRail suites, identifying defects, developing automated tests, integrating automation into CI/CD pipelines, validating releases, and assessing production telemetry. The role partners with Product and Engineering teams to improve reliability, observability, performance, and release readiness through risk-based testing, synthetic monitoring, and continuous QA process improvement.

Leads strategy, engineering, operations, security, compliance, and lifecycle management for Four Seasons’ web, eCommerce, and digital experience platforms. Oversees platform roadmaps, cloud architecture, DevOps, SRE, observability, releases, incident management, AI-enabled capabilities, vendor relationships, and regulatory requirements. Builds and develops technical teams while partnering with marketing, analytics, QA, security, legal, privacy, and business stakeholders to deliver reliable, secure, high-performing guest-facing digital experiences.

Develop and support scalable Salesforce applications using Apex, Lightning Web Components, Flow, integrations, and CI/CD. Build and test Agentforce AI agents using Data Cloud, prompt templates, custom actions, and Einstein Trust Layer standards. Provide platform support, troubleshooting, release coordination, documentation, monitoring, and continuous improvement while partnering with stakeholders on guest and employee experience solutions.

Manages Four Seasons’ enterprise Salesforce ecosystem, including platform operations, architecture, integrations, security, enhancements, migrations, and user support. Leads CRM strategy, roadmap planning, requirements gathering, solution design, testing, budgets, vendors, and cross-functional delivery. Partners with Sales, Marketing, Operations, and IT stakeholders to improve processes, data standards, system reliability, and user experience. Provides team coaching and manages multiple projects across a global, multi-region B2C environment.

Lead the global enterprise architecture strategy and 5–8 year technology roadmap. Design reference architectures, AI/ML guardrails, integration patterns, and enterprise technology standards while aligning business, solution, platform, data, and security architecture teams. Manage technology risk, privacy, responsible AI, governance, documentation, vendors, and innovation initiatives. Present complex technical concepts to executives and guide the adoption of scalable, secure technologies across Four Seasons’ international operations.

Lead finance data stewardship across D365, OneStream, Longview and the enterprise data lake. Implement governance policies, manage metadata and lineage, monitor data quality with Informatica, triage and remediate issues, enable AI-readiness, partner with Finance/IT/Data teams, and produce audit-ready reports and dashboards.

Supports enterprise data governance by managing metadata, data catalogs, lineage, reference data, business glossaries, and data quality controls. Collaborates with data owners and stewards to ensure data is trusted, discoverable, compliant, and AI-ready. Uses Informatica, cloud platforms, analytics tools, and AI-enabled automation to improve governance processes, reporting, data discovery, and stakeholder self-service.