Jobs at Four Seasons Hotels and Resorts

Manages global procurement operations and transformation across Four Seasons properties. Acts as a subject matter expert on hospitality procurement, supports process standardization, property readiness, supplier enablement, data quality, testing, deployment, and stabilization. Coordinates Procurement, Finance, Product, Technology, Data, properties, suppliers, and implementation partners while managing risks, issues, governance, and continuous improvement. The role also develops procurement procedures, training materials, reporting, and scalable solutions for sustainable post-deployment operations.

Manages global food and beverage projects, reporting, stakeholder deadlines, meetings, licensing partner coordination, digital content, analytics requirements, and new-opening task-force support. The role prepares project updates, presentations, correspondence, travel materials, invoices, and meeting logistics while supporting F&B concept and brand research. It requires strong project coordination, analytical, communication, and organizational skills in a hybrid corporate hospitality environment.

Leads global corporate and hotel internal audits, enterprise risk assessments, governance activities, fraud investigations, compliance reviews, and internal control evaluations. Oversees audit planning, execution, reporting, remediation, and team delivery across international regions. Partners with senior leadership, Legal, People and Culture, and regional teams to strengthen governance, mitigate risk, and provide assurance to the Audit Committee.

Leads the global People & Culture Workday transformation, owning product strategy, roadmap governance, process redesign, business requirements, integrations, testing, adoption, and continuous improvement across core HR, recruiting, performance, talent, compensation, and benefits. Partners with Technology, Finance, P&C centers of excellence, and business partners to deliver scalable, globally consistent processes, reporting integrity, operational efficiency, and successful change adoption across corporate and property environments.

Leads global IT governance, risk, and compliance programs, with primary responsibility for PCI DSS compliance across corporate and hotel properties. Manages audits, evidence collection, remediation, risk assessments, change governance, incident exercises, vendor relationships, training, dashboards, and GRC tooling. The role maintains policies, oversees helpdesk and compliance workflows, supports property onboarding, and translates cybersecurity and operational risks into actionable business guidance.

Leads day-to-day People & Culture operations for a luxury hotel, overseeing HR staff and supporting workforce planning, employee relations, labor relations, talent acquisition, compliance, budgeting, employee programs, and employment-law matters. The role coaches employees and leaders, manages workplace issues, supports union relationships, oversees hiring and discipline, and ensures compliance with employment regulations. This is a 12-month, on-site contract position in Toronto.

Develop and support scalable Salesforce applications using Apex, Lightning Web Components, Flow, integrations, and CI/CD. Build and test Agentforce AI agents using Data Cloud, prompt templates, custom actions, and Einstein Trust Layer standards. Provide platform support, troubleshooting, release coordination, documentation, monitoring, and continuous improvement while partnering with stakeholders on guest and employee experience solutions.

Manages Four Seasons’ enterprise Salesforce ecosystem, including platform operations, architecture, integrations, security, enhancements, migrations, and user support. Leads CRM strategy, roadmap planning, requirements gathering, solution design, testing, budgets, vendors, and cross-functional delivery. Partners with Sales, Marketing, Operations, and IT stakeholders to improve processes, data standards, system reliability, and user experience. Provides team coaching and manages multiple projects across a global, multi-region B2C environment.

Lead the global enterprise architecture strategy and 5–8 year technology roadmap. Design reference architectures, AI/ML guardrails, integration patterns, and enterprise technology standards while aligning business, solution, platform, data, and security architecture teams. Manage technology risk, privacy, responsible AI, governance, documentation, vendors, and innovation initiatives. Present complex technical concepts to executives and guide the adoption of scalable, secure technologies across Four Seasons’ international operations.