Jobs at Four Seasons Hotels and Resorts

Lead financial planning cycles, deliver reporting and executive presentations, and analyze KPIs to inform strategic decisions. Build dashboards, automate reporting, support data governance, resolve discrepancies, and perform ad hoc modeling and scenario analysis to support business initiatives.

Lead implementation and evolution of CX platforms (Qualtrics/Medallia), manage customer databases, integrations and vendor relationships, develop guest profile and sentiment-driven personalization, run CRM/multi-channel campaigns, ensure privacy compliance, and lead a team of developers and analysts to deliver MarTech solutions and reporting.

Lead the strategy and governance of the PMS platform, focusing on Opera Cloud. Manage system implementations, vendor relationships, and ensure platform performance across luxury hotels. Collaborate with stakeholders to align technology with business goals.

The Enterprise Architect will lead the design and implementation of technology strategies, aligning with business goals, and driving AI adoption. Responsibilities include global planning, risk management, and vendor alignment, while ensuring compliance with emerging tech trends and architecture standards.

The Manager oversees D365 QA, focusing on test strategy, automation governance, compliance, and quality assurance for ERP deployments. Responsibilities include designing processes, managing tools, and ensuring thorough testing across finance and operations modules.

The Manager, Data Engineering - Finance leads a team to build and optimize finance data solutions and ensure data governance and architecture standards in a lakehouse environment.

Support and enhance Residential Salesforce applications: configure systems and access, translate business needs into requirements, execute testing and deployments, provide user support, build dashboards and reports, enforce data governance and privacy (GDPR, CASL), and drive efficiency and continuous improvement across Development, Marketing, Sales, and Operations.

Lead FP&A for Digital, Online Retail, and Jet lines including budgeting, forecasting, reporting, and financial modeling. Provide variance analysis, ROI and pricing support, manage shared marketing plan oversight, partner with internal/external stakeholders, produce long-range planning inputs and ad-hoc analyses to inform executive decisions and support growth initiatives.

The Platform & Release Analyst coordinates software deployment, manages eCommerce platforms, provides technical support, and maintains documentation while ensuring quality releases and customer satisfaction.