Manager, AI Technology Enablement

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

The Manager, AI Technology Enablement, is a seasoned professional who can lead the delivery of AI priorities across our global organization. The ideal candidate will collaborate with stakeholders to define and implement frameworks that enhance the organization's AI capabilities, as well as to educate and promote the use of intelligent systems within Four Seasons.

Responsibilities include:

• Building an internal AI program that improves business efficiencies and enriches work experience

• Lead the end-to-end implementation of a variety of AI capabilities

• Define, implement, and analyze metrics and operational output to measure the adoption and impact of AI solutions

• Make data driven decisions to continuously improve and evolve our AI strategy

• Champion our AI initiatives, build field engagement, and drive adoption of AI tools and technology within the organization

This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Director, Software Services, Integrations & Lab. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing

Program Enablement:

• Evangelism: Champion our programs across the organization, ensuring stakeholders understand the value and impact of our initiatives while fostering a culture of collaboration and enthusiasm for new technologies and practices.

• Training and Education: Develop and deliver comprehensive training programs and educational resources that equip the organization with the skills and knowledge needed to effectively utilize our tools and methodologies.

• Establishing a Champion Network: Identify and cultivate a network of program champions who can advocate for and drive adoption within their respective teams, providing support and feedback to enhance overall program effectiveness.

• Prioritization of Use Cases: Collaborate with key stakeholders to identify, evaluate, and prioritize use cases that align with our strategic goals, ensuring that resources are focused on the most impactful projects.

• AI Governance: Build teams and committees to address AI business needs and requests and implement strategies that align with policy and culture.

• Building Principles and Best Practices: Develop and define core principles and practices that guide the design and implementation of solutions, ensuring consistency and scalability across programs.

Project/Technology Management:

• Work with relevant stakeholders to define requirements, and align development scope and provide thought leadership to the vision and goals of the organization

• Assess impact, benefits, and risks of projects

Consultancy:

• Identify emerging issues and industry trends that may have an impact on the organization

• Leverage AI experience and expertise to be the Subject Matter Expert; providing advice and recommendations that align with defined Roadmaps

Vendor Management:

• Work closely with technology partners to identify opportunities that will benefit Four Seasons

• Develop insight into technology roadmap that may be useful to the organization

Who You Are

• Passionate technologist in AI and related technologies

• High attention to detail and strong listening skills

• A critical thinker, problem solver, who strives to provide solutions for enterprise-scale challenges in an agile environment

• The ability to manage many projects simultaneously and meet deadlines within a high-energy, fast-paced, and evolving environment

• Operate autonomously across multiple teams

• Proficient in Agile methodology, particularly in fast-paced Scrum settings

• Demonstrate ability to lead and drive strategic initiatives related to AI

• Ability to communicate complex topics to both technical and non-technical stakeholders.

• Strong knowledge of AI technologies, including LLMs, natural language processing, and RAG techniques

• Must be able to build solutions for enterprise systems using low-code solutions such as Power Apps and CoPilot Studio

• Experience with cloud platforms such as AWS or Azure preferred

• Experience working with JIRA, Monday, Atlassian products and CI/CD tools

• Nice to have skills:

  • Knowledge of AI frameworks and tools such as TensorFlow, PyTorch, or Keras

  • Experience with programming languages such as Python, R

What You Bring

• Minimum of 5 years of experience leading new technology implementation and adoption

• Demonstrated experience managing AI projects and teams

• Strong knowledge and interest in AI technologies, including LLMs, Natural Language Processing and RAG techniques

• Bachelor's or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid 

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.