Desktop Support Specialist

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

We have an opportunity for a Desktop Support Specialist in our Corporate Technology, Innovation & Data department. The role includes providing desktop and network support via our call centre and incident management platform, application software and endpoint protection support, and training to our corporate users. The ideal candidate will have strong interpersonal and communication skills, problem-solving abilities, and be available to work flexible hours. 

This role is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Manager Information Technology. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing

• Provide technical support to end-users for hardware, software, and network-related issues.

• Install, configure, and maintain desktop and laptop computers, peripherals, and software applications. 

• Troubleshoot and resolve technical issues in a timely and efficient manner. 

• Assist with the setup and deployment of new computer systems and software. 

• Maintain accurate records of support requests and resolutions using a ticketing system. 

• Collaborate with other IT team members to ensure seamless operation of the company’s IT infrastructure. 

• Provide training and guidance to end-users on the use of hardware and software. 

• Perform regular system updates and maintenance to ensure optimal performance and security. 

• Participate in IT projects and initiatives as needed. 

• Engage with other Corporate teams e.g., People and Culture and Corporate Services for employee service delivery.

Who You Are

• Excellent interpersonal, verbal and written communication skills. 

• Service oriented, with a focus on problem solving.

• Customer-oriented with a focus on providing exceptional service. 

• Highly motivated, organized with an attention to detail. 

• Strong analytical skills. 

• Ability to work independently and as part of a team. 

What You Bring

• Proven experience as a Desktop Support Specialist or similar role. 

• Strong knowledge of Windows and Mac operating systems.

• Familiarity with Azure computer deployment, Microsoft O365 Apps environment, Intune mobile device management.

• Experience with endpoint security solutions (e.g. antivirus software, endpoint management client and reporting, internet proxy tools).

• Knowledge of cybersecurity best practices and threat mitigation techniques.

• Familiarity with network protocols and troubleshooting. 

• Excellent problem-solving and communication skills. 

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field or equivalent work experience. 

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-Hybrid 

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.