What's the Work-Life Balance Like at Airwallex?

Airwallex approaches wellbeing as an important part of helping employees perform sustainably in a high-growth environment. Rather than focusing only on healthcare benefits, the company combines mental health resources, flexible work, paid time away, supportive managers and regular employee listening to help employees maintain both their personal wellbeing and long-term career success. 

• Confidential mental health support: Employees in eligible markets receive access to Modern Health, which provides confidential coaching and therapy sessions for employees and eligible dependents. This gives employees professional support for everything from everyday stress management to more significant mental health challenges while ensuring privacy and accessibility.
• Time away to recharge: Airwallex encourages employees to disconnect and recharge through generous paid time off, company holidays and region-specific leave benefits that may include birthday leave, volunteer leave and other wellbeing-focused programs. These benefits complement the company's philosophy of sustainable performance by recognizing the importance of rest alongside ambitious work.
• Flexible work supports wellbeing: The company’s hybrid work model and flexible work processes allow many employees to balance collaboration with personal responsibilities. Where appropriate, employees can request mobility and workplace flexibility accommodations that help them perform effectively while meeting individual needs.
• Employees help shape wellbeing programs: Airwallex regularly gathers employee feedback through global engagement and pulse surveys, using those insights to improve the employee experience and refine wellbeing initiatives over time. Managers also receive development and coaching resources that help them build supportive, psychologically safe teams where employees feel comfortable discussing challenges and seeking support. One employee shared that leaders genuinely care about creating an environment where people can do their best work, highlighting the company's people-first approach.
• External signals:
  • Benefits & Wellbeing: Employees highlight comprehensive health benefits and mental health resources as valuable parts of Airwallex's employee experience. (Glassdoor)
  • Employee satisfaction: Employee reviews often mention supportive managers and a workplace that encourages employees to take advantage of available wellbeing resources. (Indeed)

Bottom line: Airwallex supports employee wellbeing by combining comprehensive mental health resources, flexible work, generous time off and continuous employee listening. Rather than treating wellbeing as a standalone benefit, the company integrates it into leadership, manager development and everyday employee experience to help people build sustainable, long-term careers. 

Airwallex supports employee mental health and wellbeing through confidential care, meaningful time off, flexible work, and a culture of listening and continuous improvement.

• Modern Health (Employee Assistance Program): On‑demand access to six private coaching and six private therapy sessions per year, fully covered and confidential.
• Generous time off: Paid leave that includes birthday and volunteer days to recharge and give back.
• Flexible work support: A clear process for mobility and flexibility accommodations via the Global Mobility & Flex Work request system.
• Comprehensive benefits: A Total Rewards framework with competitive health benefits, aligned by country, alongside short‑ and long‑term incentives.
• Employee voice: Regular Engagement Surveys inform updates to wellbeing programs and the employee experience across regions.

• External validation: Recognized as “Best Employer of the Year” (Asia FinTech Awards 2025), with judges citing “embedded learning” and “market‑leading health and social initiatives.” Three Built In 2026 Best Places to Work lists 🇺🇸 (Best U.S. Large Companies to Work For, Best Large Places to Work in San Francisco, Best Places to Work in San Francisco)

   

Airwallex is transparent that working at the company means operating in a fast-moving, ambitious environment where employees are trusted with meaningful ownership. At the same time, the company recognizes that maintaining innovation over the long term requires healthy, engaged employees and continues investing in programs that support flexibility, wellbeing and sustainable career growth. The result is a workplace designed for people who thrive on challenge while still valuing balance, connection and personal wellbeing. 

• Ownership comes with trust: Employees are encouraged to make decisions, solve difficult problems and contribute beyond their formal job descriptions. Rather than measuring success by hours worked, Airwallex emphasizes outcomes, collaboration and long-term value creation, giving employees the autonomy to determine how they deliver results.
• Wellbeing evolves as the company grows: As Airwallex has expanded internationally, it has continued investing in health benefits, mental wellbeing resources, hybrid work, office communities and employee engagement initiatives designed to support a globally distributed workforce. Regional flexibility allows local teams to tailor programs to employee needs while maintaining a consistent global philosophy around wellbeing.
• Community is part of the employee experience: Beyond formal benefits, Airwallex encourages employees to build relationships through office lunches, social events, learning days, volunteer opportunities and cross-office collaboration. One employee described the culture as “a place where people genuinely enjoy working together,” highlighting the importance of community alongside performance.
• The company is upfront about expectations: During the hiring process, Airwallex aims to provide candidates with a realistic understanding of team expectations, flexibility, benefits and ways of working so employees can determine whether the company's pace and culture align with their personal goals and preferred working style.
• External signals:
  • Workplace flexibility: Employee feedback reflects positive views of Airwallex's flexible work environment and collaborative culture. (Comparably)
  • Overall employee experience: Employee reviews commonly describe Airwallex as offering meaningful work, supportive colleagues and opportunities to maintain balance while working in a high-growth environment. (Glassdoor)
  • Modern workplace: Built In's workplace profile highlights Airwallex's hybrid work model, employee benefits and office experience as part of its overall employee value proposition. (Built In)

Bottom line: Airwallex combines the pace of a scaling global fintech with a growing investment in employee wellbeing, flexibility and community. Employees who enjoy ownership, rapid learning and meaningful work can find an environment that supports both ambitious career growth and sustainable long-term success through thoughtful benefits, supportive leadership and a culture built around long-term value.