Airwallex

Airwallex

Toronto, Ontario, CAN
2,000 Total Employees
Year Founded: 2015

Airwallex Innovation & Technology Culture

Updated on January 06, 2026

Frequently Asked Questions

Innovation Pace

Airwallex is highly innovative: teams ship new products fast, run experiments, and push the boundaries of global finance with AI‑powered infrastructure.

  • Externally recognized: Ranked No. 3 on Fast Company’s Most Innovative Companies (Finance & Personal Finance, 2025) and included in Forbes Cloud 100, with ongoing newsroom coverage of innovation milestones.
  • Always shipping: Recent launches span new regions and products (e.g., Yield, embedded finance partnerships, expanded payment acceptance), with strategy and product roadmaps shared in All Hands.
  • AI at the core: Engineering and product teams deploy LLM tools and AI features across the stack—from DevHub AI Chat to IDE assistants and risk/onboarding automation—to accelerate delivery and quality.
  • Culture of experimentation: Hackathons and innovation forums encourage bottom‑up ideas, rapid prototyping, and recognition for high‑impact projects.
  • Industry validation: Winner of Banking Tech of the Year at the Asia FinTech Awards 2025, judges cited customer impact and category‑redefining solutions.

Tools & Technology Quality

Airwallex equips teams with modern, AI‑powered tools, clear systems, and practical enablement, so people can deliver great work with speed and confidence through:

  • AI‑enabled developer tools: Devhub AI Chat and IDE‑integrated LLM assistants help engineers code, test, and ship faster, with higher quality.
  • Performance and collaboration systems: Lattice powers 1:1s, feedback, and reviews, while global Slack channels keep priorities and updates visible.
  • Workplace provisioning: The workplace team provides access and onboarding support, ensuring flexible, well‑equipped spaces for collaboration.
  • Role and leadership enablement: Programs like Airwallex Elevate, self‑paced LMS learning, and targeted trainings ensure employees can use tools effectively and grow their capabilities.
  • Innovation forums and alignment: Hackathons foster rapid prototyping and cross‑functional mentorship, while regular All Hands share roadmaps and product updates to connect tools with strategy.

Adoption of Emerging Tech

Airwallex adopts new technology quickly by piloting, validating, and scaling across teams—especially with AI—so employees can deliver faster with higher quality through our:

  • AI‑first culture: Leadership prioritizes AI as central to our future, guiding rapid adoption across products and workflows.
  • Rapid pilots: Teams test and iterate quickly to prove value before broader rollout.
  • Company‑wide rollouts: IDE‑integrated LLM assistants moved from pilot to global deployment to speed coding, testing, and shipping.
  • POC‑to‑production velocity: Strong collaboration helps ideas move from proof‑of‑concept to production fast.
  • Hackathons drive adoption: Innovation forums and hackathons accelerate testing of new tools and approaches.
  • Industry recognition: Fast Company ranked Airwallex No. 3 for innovation in Finance (2025), reflecting our pace of adopting and scaling new tech.

Airwallex Employee Perspectives

What types of products or services does your engineering team build? What problem are you solving for customers?

We’re creating an AI CFO for founders and small companies with AI automation for several services ranging from bookkeeping to payroll and eventually financial planning and analysis. One of the aspects of the CFO function we’re tackling is managing a company’s day-to-day finances, also known as bookkeeping. Traditionally, founders would either handle this themselves or hire someone part-time. It involves tracking all the money flowing in (for example, customer revenue through online checkout, invoices or wires) and all the money flowing out (such as expenses for salaries, rent, utilities) to ensure the company’s finances are accurate and up to date. We’re building intelligent algorithms that can understand these financial patterns and handle the nuances of accounting much like a human accountant.

 

Tell us about a recent project where your team used AI as a tool. What was it meant to accomplish? How did you use AI to assist?

My team uses AI to supercharge our smaller team with Cursor and Claude Code able to generate quick prototypes in the frontend, along with making our integrations with platforms easier. Also, MCP servers have been significantly useful in speeding up integrations with different tools. I used Ramp MCP servers to pull data from live customers and then tested a variety of machine learning models with HuggingFace MCP. After creating multiple pull requests, I used Graphite agents to review and evaluate code style and examine edge cases that I may have missed.

Lastly, when building out our platform, we relied heavily on AI to help us flesh out possible algorithms with Claude research. Using AI to iterate through these algorithms allowed us to evaluate trade-offs much faster. I went through several conversations with Claude to understand edge cases of the algorithms and with each changing requirement, the assistant could recommend reasonable suggestions. The research mode also provides citations for the papers, allowing me to read each one and draw my own conclusions.

 

What would that project have looked like if you didn't have AI as a tool to use? 

Finance and accounting are complex and nuanced fields with lots of rules, guidelines and judgment calls that companies have to make. There’s some flexibility in how you approach things, but you still need to stay within the boundaries of what’s allowed. Building AI-powered workflows for areas like this takes a lot of research to really understand which technologies and algorithms are best suited to handle all that complexity while making sure the finances are accurate.

One of the ways that AI is unique in empowering our workflow is that it can quickly assess what algorithms and technology are out there and break it down into categorization.This saves me hours of manual research and summarization. Also, all of the context that AI can synthesize and summarize means that I can quickly assess the pros and cons of different algorithm ideas that I have proposed. As we gather more requirements after talking to our design partners, we can then use the saved context to continue to iterate on these algorithms.

Although AI has some limitations, I primarily believe it changes my workflow by offloading menial testing and condenses the research I need to do to iterate through different designs.

Albert Tung
Albert Tung, Senior AI Engineer

Airwallex Employee Reviews

Global banking is ever-evolving, with many challenges still to solve. But the excitement lies in being part of the solution—developing creative strategies, driving innovation, and making a real impact for businesses worldwide.
Bani
Bani, Senior Product Manager
Bani, Senior Product Manager
Airwallex is highly agile in adopting new technologies. Leadership actively encourages exploration and experimentation to improve how we work. Great ideas don’t just stay ideas—they turn into real solutions. If you’re excited about solving complex problems and working with the latest AI-driven tools, now is the perfect moment to join our team.
Zhaofeng
Zhaofeng, Senior Software Engineer
Zhaofeng, Senior Software Engineer
Engineers here go beyond coding—they become financial domain experts and play a key role in shaping our product roadmap. We design financial ledgers and optimize refund logic to minimize credit risk while ensuring a top-notch customer experience to reduce friction on onboarding. We drive impactful solutions that shape the future of our business.
Pavel
Pavel, Engineering Manager
Pavel, Engineering Manager
Traditional banking relies on legacy systems, but Airwallex is redefining the experience with advanced API- and SaaS-based solutions. We’re enabling businesses to enter new markets faster and shaping the future of global commerce. We're driving real-world impact for our 150,000+ customers worldwide.
Aziza
Aziza, Director, Solutions Engineering
Aziza, Director, Solutions Engineering
The toughest challenges are a mix of technical hurdles and complex business needs. As demand grows, so does project scope and stakeholder involvement. We developed a solution that allows customers to schedule future transfers at a fixed upfront rate while effectively managing risk. I’m proud of how easy we’ve made it and excited to see its impact.
Rob
Rob, Software Engineer
Rob, Software Engineer