Teams at Ture

Own post-sale relationships for enterprise and public-sector accounts, guiding customers through implementation, adoption, value realization, renewal, and expansion. Lead onboarding, success planning, executive reviews, escalations, and cross-functional coordination. Monitor account health and outcomes, translate customer feedback into product insights, and develop repeatable customer-success practices. The role requires enterprise SaaS experience, strong stakeholder communication, program-management ability, and commercial awareness.

Lead end-to-end development of customer-facing product capabilities across frontend, backend, data, integrations, infrastructure, and AI-enabled workflows. Partner with product and design, translate ambiguous user needs into usable experiences, protect privacy across roles and organizations, improve reliability and observability, review code, mentor engineers, and contribute to technical strategy and architecture.

Operate and mature the company’s security and compliance program by maintaining controls, policies, evidence, risk registers, vendor reviews, customer questionnaires, audit activities, privacy documentation, training, and incident-response readiness. Partner with engineering and cross-functional teams to manage remediation, assess security risks, support SOC 2 assurance, and improve customer evidence readiness without unnecessary bureaucracy.