Arrive Logistics Leadership & Management

Our VP of carrier sales is the reason I’m in my current role. We have an internal board where new jobs are posted all the time. This VP set up a meeting where he encouraged me to apply, saying my name had come up in conversations. He really believed in me, and other people were dropping my name as a potential candidate for the role, too.  

I really value the open and honest relationships I have with my managers — they have always supported me and made my opinions and feedback feel heard. I’m not afraid to speak my mind and feel encouraged to challenge the status quo.

My approach to leadership has always been to listen and be open. It may sound like a simple concept, but it has allowed me to be a more effective leader by inviting trust and collaboration with all levels of people in the organization and equipping me with the tools to do my job well. 

Listening has made me a more approachable leader, opening the door for more feedback to improve at what I do while also helping everyone feel heard. It has allowed me to ask better questions and lead with curiosity and empathy when working with people. Being someone who people feel they can come to for advice, who will hear what they have to say, makes me the most proud as a leader.

What differences did you notice after you adopted this principle?

The biggest difference that I noticed after making active listening a critical element of my leadership style was a big shift in trust and loyalty from my direct reports and other people in the organization. I became a sounding board for others and I was exposed to different thoughts, ideas and leadership styles as a result.  

I’ve always been very open with communication, but I started using it as a skill in leadership when I found myself in a role where I was a resource for a number of people. Listening intently to what and how they delivered their messages allowed me to foster a culture of feedback and evolve our training programs to fit well with this approach.  

What has this approach to leadership helped you and your teams accomplish?

Active listening has allowed me and my team to be a better partner for the business and our leadership. We’ve positioned ourselves as a team that can be trusted to take the pulse of the organization and create change in a positive way for the people who work at Arrive.

Arrive invests in helping employees succeed from day one through structured onboarding, mentorship and a supportive learning environment. New hires are paired with experienced colleagues who provide guidance, answer questions and help employees build the confidence and skills needed to grow in their roles.

“My experience moving to one of Arrive's locations has been fantastic. Right from the beginning, all my mentors and everybody else I'd come into contact with were extremely welcoming and answered any question that I might have had. After the first couple of weeks of training, I was assigned a mentor who clearly answered all my questions and showed me that he truly did have my best intentions in mind.”