Arrive Logistics Innovation & Technology Culture

What is one of the most important focuses for Arrive in the coming months?

Over the next several quarters, our team will be deploying a key set of personalization features in our proprietary Transportation Management System (TMS) that will deliver an experience to our users tailored to their everyday work. This will greatly reduce the amount of effort it takes for every user to do their jobs with all of the relevant data, everything from pricing to customer history and predicted costs, in a seamless UI that notifies or alerts on key events that require their attention and are prioritized according to their role in the business.

What impact will this have on the business and your industry? 

In the freight industry, the saying “time is money” could not be more true. There is a very linear relationship between the volume of shipments a brokerage like ours is capable of moving and the number of people we have on our team. That’s where we have been changing the approach to growth in our space, developing a sophisticated co-pilot with our TMS to enable our teams to move and cover more freight faster, with a better price and a better customer experience than any other broker on the market. Our mission is to be the smartest, most efficient freight brokerage powered by technology, and delivered by our people.

Looking to the future, I’m excited about the combination of energy within Arrive and the energy within the logistics industry itself. Logistics is being disrupted in a fantastically interesting way, and there is an opportunity for my team to solve new problems and create new products with enormous impact.

The logistics industry tends to view technology as a set of tools without enough emphasis on the overall experience. At Arrive, we are developing technology that is focused on the user — carriers, shippers and reps — with a goal to truly delight them, so we put a great deal of effort into big-picture design and usability. It’s one thing to advance your goals, but we don’t just want our users to use the software — we want users to truly engage with the software. It’s an exciting time at Arrive and we’re going to accomplish some amazing things this year. 

Arrive fosters innovation by encouraging employees from across the organization to contribute ideas and shape the company's products. By bringing together diverse perspectives and empowering employees to explore new areas of the business, the company creates an environment where experimentation, collaboration and continuous improvement drive innovation.

“Arrive encourages innovation and exploration of new ideas by first hiring employees with diverse backgrounds. The second thing I've seen Arrive do is focus on everyone having a voice in product development. This can be from the business to members of the technology organization and even down to the engineers coding that aspect. Lastly, Arrive really encourages everyone to step outside the bounds of their day-to-day work and get involved in new areas of the business that they might be interested in.”