Senior Client Support Specialist- French

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Senior Client Support Specialist- French

What does a Senior Client Support Specialist do at Fiserv?

You will provide daily client support (direct and indirect) and act as point of contact/escalation for moderate to highly complex questions, requests, and service issues. Serving as a subject matter expert for products and services, you'll provide company clients (B2B) proactive outreach interaction and timely responses to services and product solutions.

What you will do:

• Achieve timely and successful resolutions for customer issues and inquiries through email support and inbound/outbound calls.
• Build and maintain partnerships with the Relationship Managers, Client Service Advisors, and other client support teams to drive operational excellence and achieve the service expectations of the Clients.
• Function as a liaison between Fiserv and its clients/customers, working to resolve problems and ensure services and solutions are delivered as expected adhering to established SLA's.
• Service at-risk merchants through proactive and reactive retention programs adhering to established SLA's.
• Participate in discussions and perform testing for projects related to POS deployment, manage onsite install requests, and incident tracking.

What you need to have:

• Client/Customer service experience
• Experience with merchants and pricing
• Experience working with technical systems
• Fluency in French and English

What would be great to have:

• Excellent written and verbal communication skills to interact with clients daily

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.