About Us
Generations Toronto is a not-for-profit, intergenerational community campus offering affordable housing, long-term care, early childhood education, health services, and community programming. Rooted in values of pluralism, compassion, and service, Generations Toronto fosters inclusive, connected living for people of all ages and backgrounds.
The campus includes a 122-bed Ismaili Ethnocultural Designated Long-Term Care Home. AgeCare has been appointed as the manager of the Generations Toronto long-term care home and is recruiting the Office Manager on behalf of Generations Toronto.
The Opportunity:
The Office Manager is responsible to manage and oversee the administration team (including but not necessarily limited to: Unit Clerks, Schedulers, Administrative Assistants and Receptionists) to ensure the team meets the expected effective results in areas relating to the efficient management and operations of the residence’s general office including human resources management and residents’ administration services, and resident’s and company’s financial accountabilities.
What You Will Do:
- Collaborates with, assists, and acts on behalf of the Executive Director when required, to provide leadership and support.
- Plans, organizes, and streamlines general office processes to ensure efficient and smooth daily operations.
- Supports the Executive Director by ensuring the Community is prepared for all regulatory audits, inclusive of the PIR and Accommodation Standards.
- Assists the Executive Director, as required, with operational/budgetary responsibilities and reconciliations.
- Ensures residents’ care funds, maintained by the community, are managed in accordance with the residents’ requests and federal and provincial requirements.
- Follows AgeCare Delegation of Authority policy for making decisions for expenditures that are not part of the approved budget.
- Continuously demonstrates a proactive approach to manage spending; being innovative in creating strategies that will reduce costs while not diminishing care or services provided.
- Performs all office and resident accounting functions which include but are not limited to: resident billing/account reconciliations, site office accounting and reconciliations, maintains petty cash, accounts payable/receivable; preparation of tax letters for residents.
- Ensures collection, maintenance and confidentiality related to residents’ and employees’ records and company information in accordance with provincial Accreditation Standards.
- Prepares and processes assigned reports, census, etc.
- Conducts duties in accordance with AgeCare policies and procedures, as well as government regulations, laws and policies.
- Ensures distribution and filing of all related policies and procedures for departmental manuals.
- Monitors maintenance and record keeping of employee sick days, seniority, anniversary, birthday, as well as vacation requests and approvals. Compiles and forwards employee status changes to Corporate Office (including new hires, rate/benefit/address changes, WSIB claims and termination of employment).
- Ensures effective communication of vacation requests/entitlement adjustments, pension contribution/terminations to Corporate Office.
What You Will Need:
- Office Administration Diploma or similar education an asset
- 3+ years’ experience in an administrative capacity combined with leadership/supervisory responsibilities, preferably within unionized environment.
- Strong leadership and team management skills.
- Experience within a full scope office environment with exposure to accounting/payroll/financial reporting functions.
- Knowledge of healthcare regulations, compliance requirements and long-term care residents and families is an asset.
- Proficient with Microsoft Office expertise in Excel and Word.
This job posting is for an active, open position, and all applications are reviewed by our team without the use of artificial intelligence (AI). Canadian work experience is not required. If you are qualified and, where applicable, licensed or registered for the position, we welcome your application.
