Contact Centre Quality Assurance Manager

Posted Yesterday
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Toronto, ON
3-5 Years Experience
Gaming • Mobile • eSports
The Role
Quality Assurance Manager role at VGW, responsible for developing and managing QA department, implementing quality assurance standards, analyzing data, conducting audits, and providing leadership to the team. Requires 3+ years of QA Manager experience in a contact center and strong analytical skills.
Summary Generated by Built In

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. 

Our Operations team in Toronto is currently looking for a Quality Assurance Manager to join the team. 

As a Quality Assurance Manager you will bring keen understanding and experience to fulfill and manage the QA department through the development and adoption of risk-averse frameworks while ensuring KPIs and service levels are achieved servicing operational teams.  

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play games. With high-quality, acclaimed brands including Chumba Casino, Global Poker and LuckyLand Slots, we entertain and delight over one million players in North America.

As pioneers in sweepstakes promotions for online social games, we also offer our players the opportunity to redeem incredible prizes.

At VGW, one of our core values is "our players come first". This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success. Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co


VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process.  Please advise our Talent Acquisition Specialist in advance should accommodation be required. 
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The Company
San Francisco, CA
700 Employees
On-site Workplace
Year Founded: 2010

What We Do

Pioneering the online social gaming experience.

VGW started in 2010 in Perth, Australia with the vision of creating a virtual world with a focus on gaming and entertainment. After a few early iterations and continuous development, Chumba Casino was launched in 2012. Our Founder (Laurence Escalante) and a small team of innovative developers succeeded in incorporating our patented sweepstakes functionality into our casino gaming platform.

Since then, Chumba Casino has grown into a leading social gaming provider offering players a broad range of fun and engaging games. What started as a slots-only offering has grown to include a number of table games including black-jack and roulette.

In late 2016 we launched Global Poker – an online poker room based on VGW’s proprietary and patented sweepstake technology and are proud to claim is now the largest poker room in the United States.

VGW is a diverse company which believes in a work hard / play hard ethos. We now have over 700 of the world's best developers, designers, analysts and marketing professionals, with offices in Perth, Malta, Sydney, Manila, Toronto, and San Francisco.

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