Business Systems Analyst

This role presents an exciting opportunity to shape the future of Global Operations and Marketing Technology by bridging business needs with technical execution! As a Business Systems Analyst, you'll play a meaningful role in capturing, managing, and translating requirements into actionable work that drives system improvements and digital transformation. You’ll collaborate closely with Technology and Digital teams to support AEM Cloud integrations and other enterprise platforms. This position offers exposure to global initiatives, hands-on involvement in product optimization, and the chance to influence user experience and operational efficiency across markets!

Position Responsibilities:

• Interpret and document technical requirements for Global Operations and Marketing Technology team, relating to common capabilities on the AEM Cloud platform
• Research and document issues involving workflow procedures and processes; analyze data and develop creative solutions
• Coordinate recommended technical process changes, enhancements and product implementations, including test plans to ensure successful implementation
• Collaborate with Engineering and Architecture teams to create detailed system maps, illustrating the flow of data, processes, and interactions within existing and proposed systems including AEM Cloud
• Translate business and user requirements into Epics, Features, and User Stories; facilitate the technical design sessions, backlog grooming, and planning sessions with the project implementation team
• Determine the acceptance testing framework and standards to assess completed projects
• Assist in translating user stories and use cases into test conditions and expected results for product, performance, and user acceptance testing
• Conduct review sessions to gain approval of requirements and manage changes through the application of standard control processes and tools
• Evaluate and recommend technological solutions that align with business needs and industry leading practices
• Facilitate communication between business collaborators and technical teams throughout the software development lifecycle
• Coordinate with development teams to ensure successful implementation of AEM system advancements and additional Marketing Technology tools, or innovative solutions
• Work with collaborators to collect and detail product needs and convert these needs into clear and doable technical user stories or product specifications
• Support Global Digital Marketing team to gather Technology requirements
• Prepare reports and presentations to communicate insights, findings, and recommendations
• Communicate data analysis and product performance evaluations to customers and multi-functional teams
• Conduct regular evaluations to assess product performance against goals and benchmarks to identify areas of improvement and recommend strategies for optimization
• Conduct market research to understand industry trends, customer needs, and the competitive landscape
• Analyze the market data and customer feedback to identify market opportunities.
• Interprets and documents technical functional requirements

Required Qualifications:

• Solid grasp of Adobe Experience Manager (Sites, Assets, Workflows and other Marketing Applications) in a cloud-native environment
• In-depth understanding of business analysis principles and methodologies, and technological systems
• Good understanding of the group function including product offerings, and service and management structure
• Understanding of system design and analysis and user testing
• Experienced using analysis tools and techniques
• Ability to cultivate relationships with key partners representing a broad range of functions and levels
• Understanding relevant software development methodologies such as Agile, Scrum, Kanban, etc.
• Familiarity with enterprise-level systems and applications, especially AEM Cloud or similar cloud applications and its integration patterns

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.