Senior leader responsible for multi-site facilities operations, asset and infrastructure renewal, preventative maintenance, regulatory compliance, vendor/contractor management, budget and capital oversight, and staff leadership. Drives safety, emergency preparedness, continuous improvement, and stakeholder collaboration to ensure safe, accessible, and efficient environments across organizational sites.
Title of Job: Associate Director, Facilities
Date: August 14, 2026
Closing Date: August 30, 2026
Location: Toronto/GTA, ON - Facilities Management (Coverage across York Region, South Simcoe, and other LOFT program locations as needed)
Compensation: $89,865 - $111,659 Annually Prorated
Work Type: Onsite
Job ID: 10946850
Existing or New Position: New
Who We Are:
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
Reporting to the Senior Director, Facilities Management & Tenant Relations, Associate Director, Facilities is a senior leader within LOFT Community Services’ Facilities Management department. The role will oversee and coordinate the successful operations of all facilities management-related functions. The Associate Director of Facilities will provide input regarding ongoing future planning and appropriate management of all LOFT properties, in accordance with the internal operating philosophy and practices, as well as the requirements of regulatory agencies. The Associate Director, Facilities supports the strategic oversight of facility operations, infrastructure renewal, environmental services, and maintenance programs across the organization to ensure safe, compliant, efficient, and clients-focused environments aligned with organizational priorities. The role provides leadership to operations teams in the development and implementation of facility standards, preventative maintenance programs, operational procedures, compliance frameworks, vendor and contractor management, and budget oversight, while supporting continuous improvement, regulatory compliance, staff development, and efficient management of organizational resources
What You Will Do:
Strategic Leadership
- Lead facilities operations, asset management, infrastructure renewal, and sustainability initiatives across the portfolio.
- Assist in capital planning, implementation of capital projects, and lease management and negotiations.
- Develop and implement facilities standards, operational frameworks, and preventative maintenance strategies.
- Ensure compliance with regulatory, accreditation, health and safety, and organizational requirements.
- Collaborate with senior leaders, funders, and community partners to support integrated service delivery and organizational priorities.
- Oversee vendor, contractor, and procurement governance to ensure quality, accountability, and value optimization.
- Provide leadership, coaching, and mentorship to Operations Managers and facilities teams.
- Foster a high-performing, inclusive, and collaborative culture focused on accountability, service excellence, and continuous improvement.
- Support workforce planning, succession planning, staff development, and performance management.
- Promote strong stakeholder relationships and effective communication with tenants, staff, contractors, and community partners.
- Drive operational efficiency, sustainability, risk management, and service quality improvements.
- Leverage data, performance metrics, audits, and maintenance systems to support informed decision-making.
- Lead the development and implementation of policies, procedures, emergency protocols, and best-practice facility standards.
- Identify opportunities to improve space utilization, operational performance, and organizational value.
- Oversee operating budgets, capital expenditures, resource allocation, and long-term financial planning.
- Manage procurement processes, contracts, and vendor performance to ensure compliance and cost-effectiveness.
- Ensure accurate operational, financial, maintenance, and compliance reporting.
- Support emergency preparedness, after-hours response, operational continuity, and tenant safety across all facilities.
- Demonstrate integrity, accountability, sound judgment, and commitment to equity, inclusion, and service excellence.
- Build strong partnerships, influence positive outcomes through collaboration, and champion safe, accessible, and responsive environments that support the organization's mission and communities served.
What You Bring:
- Postsecondary education in Facilities Management, Engineering, Business Administration, or a related field, or equivalent experience.
- 7+ years of experience in facilities management experience with leadership of multi-site operations.
- Strong knowledge of building systems, maintenance operations, health & safety, budgeting, and project management.
- Solid understanding of Ontario legislation, including Landlord & Tenant, Occupational Health & Safety, Employment Standards, and WSIB.
- Experience leading diverse teams with a strong commitment to DEI, anti-racism, and inclusive practices.
- Expertise in managing multi-site, multi-storey facilities and core building systems (HVAC, electrical, plumbing, mechanical, security, and life-safety).
- Knowledge of applicable building, fire, occupancy, and regulatory standards.
- Strong leadership, financial management, vendor/contractor oversight, and stakeholder relationship skills.
- Excellent project management, problem-solving, communication, and organizational abilities.
- Ability to manage competing priorities, respond to urgent situations, and deliver accurate operational and compliance reporting.
- Understanding of the needs of vulnerable populations, including individuals experiencing mental health, housing, and social challenges.
- Valid Driver’s License required.
- May be required to be on call as emergency contact after business hours.
- Combination of walking and sitting for a long period of time.
- Ability to use office equipment and computers.
- May have to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
- Ability to work at a desk, conference table or in meetings of various configurations.
- A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability
- Defined Benefits Pension Plan
- 24/7 Employee Assistance Program
- E-learning program available all year round
- Starting vacation time above minimum standard,
- Additional paid personal and paid sick days
- Professional development budget available to help you nurture and shape your career
- Corporate Gym membership rate with GoodLife Fitness
- Access to Perkopolis, a comprehensive corporate discount program
- Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion
- Tuition reimbursement program
- Maternity-leave and Parental leave top up program
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Note:
- This position is primarily based in Toronto but requires travel to and coverage of LOFT program sites across the organization, including the Greater Toronto Area, York Region, South Simcoe, and other service areas as needed.
- A satisfactory vulnerable sector check (VSC) is also required.
- This posting provides only a summary of the responsibilities and requirements for the position
LOFT Community Services Toronto, Ontario, CAN Office
Toronto, Canada
LOFT Community Services Aurora, Ontario, CAN Office
126 Wellington Street West - Unit# 216, Aurora, Canada, L4G 2N13
LOFT Community Services Bradford West Gwillimbury, Ontario, CAN Office
136 Barrie Street, Bradford West Gwillimbury, Canada, L3Z 2A9
LOFT Community Services Newmarket, Ontario, CAN Office
102 Main Street South - Unit 2, Newmarket, Canada, L3Y 3Y7
LOFT Community Services North York, Ontario, CAN Office
125-7 Arleta Avenue, North York, Canada, M3L 2E2
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