Administrative Assistant II

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-Union 
Number of Vacancies: 1
New or Replacement Position: New
Site: Princess Margaret Cancer Centre 
Department: Pediatric Aftercare Program 
Salary: $25.56 - $31.95 per hour
Hours: 37.5 hours per week 
Shifts: Weekdays; Monday - Friday 
Status: Permanent Full-time
Closing Date: August 21, 2026

Job Summary

This administrative assistant II role will support the team and patients/families in the Pediatric Aftercare Program. The patient population includes those who had pediatric cancers who are now adults and at risk for late effects from their disease and treatments. The successful candidate will work closely with a multidisciplinary team to perform administrative tasks such as schedule patients, support patients in an outpatient setting, and answer patient/family questions about the program.

Duties 

• Providing positive patient experiences in an outpatient clinical setting, meeting quality standards set out by UHN including registering patients, as needed, in UHN’s EPIC EMR (Electronic Medical Record) system, Epic 
• Support the timely and efficient processing of incoming referrals, scheduling/rescheduling of patient appointments, responding to patients' general inquiries, and cancelling patient appointments
• Complete administrative tasks that support data entry for patient tracking requirements 
• Completing reminder phone calls and following-up with patients who don't show up for appointments and investigations
• Utilizing knowledge of medical terminology to support health care professionals  
• Ensuring efficient operation of the office, clinic spaces and front desks, within scope of authority 
• Provide cross-coverage support as a member of an operational administrative team 
• Other duties, including front desk coverage, as required 

• Completion of Secondary School or recognized equivalent 
• Completion of a recognized post-secondary office/medical administration program at the certificate level or equivalent 
• Two (2) years related administrative support experience 
• Experience working with pediatrics is an asset
• Experience working with EPIC EMR for managing referrals, appointment scheduling, and standard clinical operations is required 
• Experience working with database and spreadsheet software is an asset 
• Previous on-the-job computer/word-processing in a Microsoft Office environment is preferred 
• Experience working in a teaching hospital environment is an asset 
• Knowledge of medical terminology is an asset  
• Excellent organizational, prioritization and time management skills 
• Excellent interpersonal, customer, verbal and written communication skills 
• Able to operate effectively in an interdisciplinary team 
• Ability to maintain and protect patient confidentiality 

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates.  Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.