Vivid Seats
Vivid Seats Mission, Purpose & Impact
Frequently Asked Questions
At Vivid Seats, employees describe the mission as meaningful, connected to their daily work, and consistently reinforced by leadership. They point to team projects tied to the mission and pride in customer impact as evidence that the mission is real and not just marketing.
Leadership reinforces this commitment by tying goals to the mission at all-hands, reporting progress publicly, and linking product strategy to impact.
At Vivid Seats, community engagement is demonstrated through corporate giving, employee volunteer events, and partnerships with nonprofits, showing a clear commitment to giving back, meaningful social impact, and active involvement in the wider community.
Vivid Seats support groups for whom the lasting memory of a thrilling live event is likely to be the most poignant. The company also supports those that are behind the scenes - the unsung creators, technicians and tradespeople of our industry without whom-live events would not be possible. They proudly partner with national and local community organizations including Make-A-Wish, MusiCares, Chicago’s Lurie Children’s Hospital and Ronald McDonald house where employees have provided care packages, donated wish list gifts, and hosted patients and families at live events. Through its support of MusiCares, the Recording Academy’s charity, Vivid Seats is able to provide relief for the live events community which is vital in bringing to life those events that are cherished by fans across the country. The company has donated more than $2 million since the start of the COVID-19 pandemic to help strengthen MusiCares’ relief efforts.
Throughout its Make-A-Wish partnership, Vivid Seats is committed to helping to make wishes come true and bring added strength and courage to children battling critical illness through the power of a wish. As a marketplace that connects people to the live events, artists, and teams they love, Vivid Seats understands just how much joy these events bring and how they enhance the quality of life for so many. This partnership will allow the company to share once in a lifetime experiences, with children and families in their time of need.
Employees point to team volunteering and donation matching as ways the company makes a difference beyond business.
At Vivid Seats, values are reinforced through transparent communication and leadership consistently referencing values in decision-making. Employees point to leaders addressing issues openly and connecting decisions to values in all-hands, demonstrating that values are embedded in daily work.
