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Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
Creates technical sample applications, integrations, demos, tutorials, and thought leadership content for developers. Presents at conferences and community events, participates in developer communities, gathers actionable feedback for internal teams, and enables colleagues and advocates to communicate effectively. The role focuses on incident management, operational resilience, reliability engineering, and AI agent capabilities, with travel of up to 25% and hybrid work in the Toronto office twice weekly.
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
Lead technical discovery and solution design for customers throughout the sales process. Identify technical roadblocks, design integrations with existing technology stacks, answer RFPs, RFIs, and security questionnaires, explain technical concepts to stakeholders, and support PagerDuty integrations. Partner with sales, product, and cross-functional teams while managing multiple customer-focused tasks.
Artificial Intelligence • Cloud • Information Technology • Machine Learning • Software • Big Data Analytics • Automation
Manage a portfolio of existing SaaS customers, driving adoption, value realization, retention, renewals, and expansion. Develop account plans, negotiate renewal proposals, monitor customer health through analytics and telemetry, identify churn risks, and provide consultative product guidance. Collaborate with Legal, Sales Operations, and Renewals teams on contracting, forecasting, and reporting while using Salesforce and customer analytics tools to achieve revenue and retention goals.
