Teams at Indigo Books & Music Inc.

Manages Indigo’s enterprise strategic planning process, including planning calendars, leadership facilitation, strategic materials, balanced scorecards, and performance reporting. Leads cross-functional process redesign using sociotechnical systems methodology, identifying opportunities for automation, AI enablement, workflow optimization, and continuous improvement. Partners with executives, process owners, and subject matter experts to implement improvements and measure benefits. Manages and develops a Process Redesign Analyst.

Leads Indigo’s enterprise learning and development strategy across Home Office, Retail, and Distribution Centre teams. Owns the learning ecosystem, including Indigo U, curricula, leadership development, onboarding, compliance, digital learning, career pathways, analytics, governance, budgeting, and adoption. Partners with senior leaders to identify capability gaps, builds scalable learning programs, and leads a high-performing L&D team focused on measurable business and employee outcomes.

Leads enterprise talent development programs, including performance enablement, talent reviews, succession planning, leadership development, career development, and employee engagement. Partners with HR and business leaders to identify capability needs, analyze talent data, improve organizational readiness, and implement scalable talent practices. Manages cross-functional projects, vendors, communications, adoption, measures of success, and continuous program improvement.