Analyst, Supply Chain (12-month contract)

WHO WE ARE 

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories – big and little – connect us. Indigo is our customer’s happy place – for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

OUR GUIDING PRINCIPLES

These Guiding Principles are the foundational ideas that influence everything we do, every day.

In practice they shape our culture.

• We are committed to hiring, inspiring, retaining and promoting ‘the best’
  Building a great company requires great people – people who are passionate about the brand, have demonstrated a commitment to excellence, are caring, and who are curious about how to make things better for customers, employees, and shareholders.
  We will continually focus on building a special organization - one which recruits with care, invests in people, embraces diversity, creates the opportunity for people to do their best work, and ‘lives’ our Guiding Principles every day.
• We are committed to being totally, relentlessly customer-centric
  Everyone in the company must know how their role impacts our end customers, as well as any internal customers. We want every employee to think intentionally about what our customers value and continually put energy into surfacing new and better ways to deliver value to them.
  Being customer-centric equally means if a problem with a customer surfaces, we go the extra mile to address it and then look to eliminate the reasons the problem happened to begin with. We believe that every customer counts and that being passionate about satisfying customer needs and expectations is what earns ‘brand love’.
• We are committed to caring about each other, our communities and our environment
  We believe that as an enterprise we have a double bottom line – to succeed and to do so while caring for our planet and enriching the lives of others who are part of our ecosystem. This includes that we have a responsibility to give back in ways that have impact.
• We are committed to being data/insight driven– system thinking – entrepreneurial
  On being data/insight driven: We are committed to using data to create meaningful insights that support continually optimized business decisions. Being data driven is about surfacing relevant data and presenting data to ‘tell a story’ that inspires effective decision making and creative thinking.
  On systems thinking: To be a sustainably high-performing organization, capable of achieving ever-higher levels of customer engagement, employee engagement, and profitability, requires end-to-end systems thinking. End-to-end systems thinking will inform how processes are designed, how technology is leveraged and how roles and structures are designed. Everyone in the company will be supported in developing meaningful systems thinking capability.
  On being entrepreneurial: Building an entrepreneurial culture is about inspiring and empowering people to meaningfully contribute to business growth and profitability. It is also about experiencing personal growth and earning meaningful rewards.
• We are committed to true and shared value creation
  Everyone who is part of this enterprise should feel fairly rewarded for their contribution – employees, investors, suppliers.
• We are committed to being human-centered and AI enabled
  We will leverage AI to support human potential, inspire human innovation and creativity, and improve overall decision making — all in support of our mission to inspire reading and enrich the lives of our customers.

MISSION

The Analyst, Supply Chain ensures product availability, timely communication and supply chain flow performance in order to meet the needs of the business. This role also supports the larger supply chain group through inventory storage and processing capacity.

KEY PERFORMANCE METRICS

• Product flow visibility and optimization
• On-time delivery of inbound goods
• Supply chain issue resolution – Including inbound logistics and DC support
• Carrier and Forwarder operations alignment

KEY ACCOUNTABILITIES

Functional

•  Partner with merchants, planning, transportation, distribution and sourcing teams to co-ordinate flow of goods through the network
• Track purchase order movement through supply chain pipelines
• Analyze available data to provide network insights related to product flow and supply chain performance
• Consistently review and manage product availability; addressing any gaps that may impact inventory commitments
• Understand and effectively communicate all aspects of supply chain programs
• Develop and maintain effective communication  to internal stakeholders and transportation partners
• Collaborate  with internal partners to analyze data, identify trends, communicate findings and drive change
• Support distribution centre strategies and inbound optimization
• Maintain existing reports and publish according to agreed timelines
• Act as an advocate for the customer by placing them at the forefront of all decision-making and design processes
• Proactively identify and anticipate customer expectations and needs
• Challenge the status quo by consistently identifying areas for improvement, diagnosing issues and working to resolve them

People

• Collaborate with team to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage other functions to get input
• Encourage others to freely share their point of view and be open to feedback

Cultural

• Model Indigo’s beliefs and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Inbound Logistics Manager

Manager once Removed (MOR): Director, Global Logistics

KEY RELATIONSHIPS

Internal:

• Merchant Teams
• Planning & Inventory Management
• DC Receiving
• Finance

External:

• Merchandise Vendors
• Freight Forwarders and Carriers
• Customs Brokers

Work Experience / Education / Certifications

• Bachelor’s degree or college diploma in a similar or related field, preferably business, supply chain or logistics
• 1-3 years’ relevant experience in a similar role within supply chain, retail organization or CPG
• Previous experience with SAP and WMS is considered an asset

Competencies / Skills / Attributes

• Proficient in Microsoft Office suite of programs, specifically Excel and Access
• Excellent written and verbal communication skills
• Detail oriented with strong organizational and time management skills
• Ability to work with complex data systems and perform detailed analysis

Indigo uses artificial intelligence (AI) tools to assist with certain aspects of the hiring process, such as screening and assessments. These tools support our team but do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

At Indigo, Diversity, Equity, Inclusion, and Accessibility are core to our values. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and lived experiences, including but not limited to individuals who identify as BIPOC (Black, Indigenous, and People of Colour), members of the 2SLGBTQIA+ community, and persons with disabilities. If you require an accommodation during the recruitment process, please contact Human Resources at [email protected].

We respect your privacy throughout the recruitment process. Our Candidate Privacy Notice explains how we collect, use, and protect your personal information when you apply for a role with Indigo, and the choices available to you.

This posting is for a current opportunity within Indigo.