Jobs at Indigo Books & Music Inc.

Support daily store operations including inventory counts, receiving and shelving merchandise, merchandising, customer engagement and storytelling, and maintaining a safe, welcoming environment. Flexible hours and physical ability to work on the sales floor and lift up to 40 lbs required. Contribute ideas, respond to feedback, and support team development.

The Customer Operations Manager oversees customer experience and sales results, leads a team, manages omni-sales programs, and ensures compliance with health and safety standards.

As a Customer Experience Representative, you will support store operations, engage with customers, conduct inventory, and promote a joyful shopping experience.

Provide warm, engaging customer service on the sales floor by telling product stories, curating selections, maintaining visual standards, responding to feedback, supporting health and safety, lifting and moving stock, and working flexible hours to create joyful customer experiences.

The Customer Operations Leader enhances customer experiences by coaching staff, managing inventory, and implementing sales strategies while fostering team culture and engagement.

Designs, implements and evaluates blended learning programs, manages the LMS, partners with HR and business leaders to assess needs, develops e-learning and multimedia content, and measures training effectiveness to support organizational capability and performance.

Lead and execute store operations and customer experience as part of the Store Leadership Team. Manage opening/closing, daily operations, visual standards, sales targets, facilities, health & safety, and loss prevention. Coach and develop team members, support talent acquisition and calibration, prioritize and execute work, and foster an inclusive, customer-centric culture across physical and online channels.

Lead Indigo's enterprise talent development strategy, roadmap, and team to build leadership, learning, succession, performance management, and career planning across Home Office, Retail, and Distribution. Partner with senior leaders, oversee learning platforms and analytics, drive adoption and change, measure program impact, and strengthen the leadership pipeline to support business outcomes.