Jobs at Indigo Books & Music Inc.

Designs, implements, and improves learning strategies and blended programs across the organization. Manages the enterprise LMS, conducts needs analyses with stakeholders, creates e-learning and instructor-led content (including multimedia and assessments), evaluates program effectiveness, and integrates emerging learning technologies. Leads L&D projects, partners with SMEs and HR, manages budgets, and fosters a culture of continuous development and high performance.

The Manager, Events leads Indigo's events program, overseeing execution, managing a team, and ensuring successful on-brand events. Responsibilities include strategic planning, budget management, and stakeholder communication.

Lead and execute store operations and customer experience as part of the Store Leadership Team. Manage opening/closing, daily operations, visual standards, sales targets, facilities, health & safety, and loss prevention. Coach and develop team members, support talent acquisition and calibration, prioritize and execute work, and foster an inclusive, customer-centric culture across physical and online channels.

Lead Indigo's enterprise talent development strategy, roadmap, and team to build leadership, learning, succession, performance management, and career planning across Home Office, Retail, and Distribution. Partner with senior leaders, oversee learning platforms and analytics, drive adoption and change, measure program impact, and strengthen the leadership pipeline to support business outcomes.

Provide excellent customer service on the sales floor, support overnight store operations (1am-9am), perform inventory cycle counts, receive and shelve merchandise, maintain merchandising standards, handle returns, lift up to 40 lb, and contribute to a safe, welcoming store environment while assisting leadership with feedback and improvements.

Support daily store operations including inventory counts, receiving and shelving merchandise, merchandising, customer engagement and storytelling, and maintaining a safe, welcoming environment. Flexible hours and physical ability to work on the sales floor and lift up to 40 lbs required. Contribute ideas, respond to feedback, and support team development.

Provide exceptional in-store customer experiences by engaging customers, curating product collections, merchandising, conducting inventory cycle counts, receiving and processing merchandise, shelving, managing returns, and supporting store operations. Maintain safety, respond to feedback, and contribute ideas to improve employee and customer experiences. Flexible schedule and occasional early-morning or overnight shifts may be required.

The Total Rewards Coordinator administers benefits programs focusing on absence management, supports HR initiatives, and ensures compliance and effective communication.

As a Customer Experience Representative, you will support store operations, engage with customers, conduct inventory, and promote a joyful shopping experience.

The Customer Operations Manager oversees customer experience and sales results, leads a team, manages omni-sales programs, and ensures compliance with health and safety standards.

The Customer Operations Leader manages customer service execution by coaching representatives, supporting sales goals, leading inventory operations, and fostering employee engagement.

The Customer Operations Leader enhances customer experiences by coaching staff, managing inventory, and implementing sales strategies while fostering team culture and engagement.

The Senior Financial Analyst will provide financial accounting support, analyze journal entries, reconcile accounts, and assist with budget development and financial reporting compliance.

As a Customer Experience Representative, you'll create joyful interactions with customers, promote products, engage in storytelling, and maintain visual standards in stores.