Jobs at Indigo Books & Music Inc.

Supports day-to-day email marketing operations, including building, testing, scheduling, and deploying campaigns in Iterable. Responsibilities include audience validation, segmentation, personalization, QA, A/B testing, automated Journeys, HTML/CSS updates, troubleshooting, reporting, ticket management, and process improvement. The role collaborates with marketing, creative, merchandising, analytics, loyalty, and technology teams to ensure accurate, timely, and error-free campaign execution.

Leads enterprise data engineering, master data, and product data functions. Owns scalable SAP-to-Snowflake pipelines, SAP BW migration, vendor product-data ingestion, PIM and MDM strategy, data governance, quality, lineage, privacy, and platform cost optimization. Develops the data engineering roadmap, supports personalization and data science initiatives, resolves incidents, and builds a high-performing cross-functional team.

Creates welcoming in-store customer experiences by engaging shoppers, recommending and curating products, sharing product stories, maintaining visual standards, supporting promotions, responding to feedback, and following health and safety practices. The role requires flexibility, self-development, teamwork, extended floor mobility, lifting items up to 40 pounds, and availability for varied shifts. French/English bilingualism is required for Quebec positions.

Supports daily store operations, including inventory counts, stocking, merchandise processing, returns, shelving, and visual merchandising. Creates welcoming customer experiences by engaging shoppers, recommending products, sharing product stories, and curating collections. Responds to feedback, supports health and safety, contributes improvement ideas, and works flexibly across early mornings, evenings, weekends, holidays, and overnights when required.

Leads overnight in-store product operations, including inventory accuracy, replenishment, product flow, returns, cycle counts, markdowns, promotional setup, signage, planograms, and visual merchandising. Coaches employees, conducts audits, reinforces customer-service standards, monitors operational metrics, and partners with store leadership to improve sales-floor readiness, customer experience, and profitability while maintaining safety and compliance.

Leads customer experience execution in a retail store by coaching employees, driving service and sales performance, executing loyalty and promotional programs, supporting omnichannel order activities, and maintaining customer service, cash handling, compliance, and operational standards. Partners with store leadership to identify improvement opportunities, resolve customer issues, develop team capabilities, and deliver consistent customer engagement aligned with Indigo’s brand and values.

The Customer Operations Manager oversees customer experience and sales results, leads a team, manages omni-sales programs, and ensures compliance with health and safety standards.

Assesses internal controls over financial reporting, performs internal and operational audits, evaluates risks, documents findings, and recommends improvements. Prepares journal entries, financial statements, accounting reports, budget inputs, and charitable tax filings. Supports external audits, government compliance filings, sustainability Climate Report assurance, AuditBoard administration, and finance system improvements. Collaborates with cross-functional stakeholders while maintaining accurate records, effective audit trails, and timely reporting.

The Customer Operations Leader enhances customer experiences by coaching staff, managing inventory, and implementing sales strategies while fostering team culture and engagement.

Provide friendly, on-floor customer service in a bookstore environment: stock and receive merchandise, replenish displays, manage returns, curate product recommendations, support store operations, maintain merchandising standards, respond to customer feedback, and contribute to a safe, welcoming store culture.

Lead end-to-end product design for Indigo's website, app, and in-store kiosks. Translate research and data into pixel-perfect Figma designs, collaborate with Product and Engineering, run usability testing and experiments, and iterate on features while raising design standards and mentoring teammates.

Own and optimize customer-facing ecommerce experiences (search, browse, product detail, navigation). Translate insights into a prioritized roadmap, lead discovery through launch, measure KPIs (conversion, performance, accessibility), manage backlogs in Agile, and align cross-functional teams to drive customer and business outcomes.