Jobs at Indigo Books & Music Inc.

Supports daily e-commerce site execution for assigned categories and campaigns. Responsibilities include site merchandising, promotional content, search tagging, product collections, SEO metadata, quality assurance, A/B testing, bilingual content review, KPI monitoring, reporting, and identifying customer-experience improvements. The Coordinator collaborates with merchandising, creative, editorial, translation, marketing, and digital product teams to deliver accurate, on-brand site experiences on schedule.

Leads enterprise talent development programs, including performance enablement, talent reviews, succession planning, leadership development, career development, and employee engagement. Partners with HR and business leaders to identify capability needs, analyze talent data, improve organizational readiness, and implement scalable talent practices. Manages cross-functional projects, vendors, communications, adoption, measures of success, and continuous program improvement.

Manages Indigo’s enterprise strategic planning process, including planning calendars, leadership facilitation, strategic materials, balanced scorecards, and performance reporting. Leads cross-functional process redesign using sociotechnical systems methodology, identifying opportunities for automation, AI enablement, workflow optimization, and continuous improvement. Partners with executives, process owners, and subject matter experts to implement improvements and measure benefits. Manages and develops a Process Redesign Analyst.

Leads Indigo’s enterprise learning and development strategy across Home Office, Retail, and Distribution Centre teams. Owns the learning ecosystem, including Indigo U, curricula, leadership development, onboarding, compliance, digital learning, career pathways, analytics, governance, budgeting, and adoption. Partners with senior leaders to identify capability gaps, builds scalable learning programs, and leads a high-performing L&D team focused on measurable business and employee outcomes.

Designs, implements, manages, and evaluates enterprise learning and development programs. Responsibilities include instructional and e-learning design, LMS administration, learning needs analysis, blended learning delivery, compliance training, budget input, vendor and SME collaboration, and assessment of program effectiveness. The role also supports employee growth, leadership development, continuous learning, technology adoption, and business performance while partnering with HR and business leaders.

Translate, adapt, proofread, and edit English-to-French retail marketing, corporate, promotional, packaging, email, product, and internal communications content for French-Canadian audiences. Ensure accuracy, brand voice, quality, and timely delivery while incorporating customer needs and improving translation processes. The role also involves post-editing machine- and AI-generated translations and coordinating with internal teams and freelancers.

Provides administrative and operational HR support across employee lifecycle processes. Manages HR inquiries, documentation, employee records, organizational charts, HRIS transactions, work authorization tracking, seasonal workforce administration, reporting, audits, and health and safety coordination. Collaborates with HR partners, payroll, HR technology, and business teams to resolve issues, maintain accurate and confidential data, improve workflows, and deliver consistent employee service.

Ensures product availability and supply chain flow performance by tracking purchase orders, analyzing product-flow data, monitoring inventory gaps, maintaining reports, and coordinating with merchants, planners, distribution centers, carriers, forwarders, vendors, and customs brokers. Supports inbound logistics, distribution center strategies, issue resolution, stakeholder communication, and continuous process improvement.