Jobs at Indigo Books & Music Inc.

The Customer Operations Manager oversees customer experience and sales results, leads a team, manages omni-sales programs, and ensures compliance with health and safety standards.

As a Customer Experience Representative, you will support store operations, engage with customers, conduct inventory, and promote a joyful shopping experience.

Support store operations including overnight shifts, inventory counts, receiving and merchandising. Engage customers on the sales floor, curate product selections, handle returns, and contribute to a safe, welcoming store environment while supporting leadership and continuous improvement.

Creates welcoming in-store experiences by engaging customers, recommending and curating products, maintaining visual standards, sharing promotions, responding to feedback, and supporting store health and safety. The role requires flexibility, self-development, teamwork, extended floor mobility, and lifting items up to 40 pounds. This is a part-time position with possible early morning, evening, weekend, holiday, and overnight shifts.

Assesses internal controls over financial reporting, performs internal and operational audits, evaluates risks, documents findings, and recommends improvements. Prepares journal entries, financial statements, accounting reports, budget inputs, and charitable tax filings. Supports external audits, government compliance filings, sustainability Climate Report assurance, AuditBoard administration, and finance system improvements. Collaborates with cross-functional stakeholders while maintaining accurate records, effective audit trails, and timely reporting.

Support daily store operations including inventory counts, shelving, receiving merchandise, merchandising, and customer engagement. Create a welcoming, safe shopping experience, respond to customer feedback, and contribute ideas to improve employee and customer experience. Flexible schedule and physical ability to work on the sales floor and lift up to 40 lbs.

The Customer Operations Leader enhances customer experiences by coaching staff, managing inventory, and implementing sales strategies while fostering team culture and engagement.

Provide warm, in-store customer service by engaging customers, curating product selections, telling product stories, maintaining visual standards, responding to feedback, supporting health and safety, and contributing ideas and self-development while working a flexible schedule and performing light to moderate lifting.

Provide friendly, customer-focused service on the sales floor, merchandise and replenish stock, process returns and deliveries, maintain visual standards, support store operations (including early mornings/overnights), and contribute to a safe, welcoming customer and employee experience.

Lead and coach store teams to ensure efficient product flow from receiving to sales floor, execute visual merchandising, markdowns, promotional setups, and changeovers, prioritize customer experience and safety, support hiring and training, and manage daily store opening/closing and sales floor operations.

Lead in-store product operations and visual merchandising to optimize product flow and margin. Coach Customer Experience Representatives, execute D2F, markdowns, promotions, changeovers, and safety processes. Hire, train, and support team development while managing sales floor operations and championing customer-centric technology-driven solutions.

Provide friendly, on-floor customer service in a bookstore environment: stock and receive merchandise, replenish displays, manage returns, curate product recommendations, support store operations, maintain merchandising standards, respond to customer feedback, and contribute to a safe, welcoming store culture.

Provide friendly, customer-focused service on the sales floor: welcome customers, curate product selections, maintain visual standards, respond to feedback, support safety, and contribute ideas to improve the customer and employee experience.

Lead store shift operations to deliver a customer-centric experience, manage opening/closing, visual standards, safety, loss prevention, and support talent development while driving sales and operational priorities.

Lead end-to-end product design for Indigo's website, app, and in-store kiosks. Translate research and data into pixel-perfect Figma designs, collaborate with Product and Engineering, run usability testing and experiments, and iterate on features while raising design standards and mentoring teammates.

Support overnight store operations including inventory cycle counts, receiving and merchandising merchandise, replenishing stock, processing returns, and creating an engaging customer experience on the sales floor. Maintain merchandising standards, respond to customer feedback, contribute to health and safety, and collaborate with leadership to improve store and employee experience.

Provide welcoming, customer-focused service on the sales floor by engaging customers, curating product selections, maintaining visual standards, handling feedback, and supporting store safety and team development. Flexible schedule and physical ability (lifting, standing) required.

Own and optimize customer-facing ecommerce experiences (search, browse, product detail, navigation). Translate insights into a prioritized roadmap, lead discovery through launch, measure KPIs (conversion, performance, accessibility), manage backlogs in Agile, and align cross-functional teams to drive customer and business outcomes.