Jobs at Indigo Books & Music Inc.

Provide early-morning or overnight store support: receive and process merchandise, conduct cycle counts, replenish and merchandise stock, engage customers on the sales floor, curate product selections, respond to feedback, and support a safe, welcoming store environment while contributing ideas to leadership and owning personal development.

Provide excellent customer service on the sales floor, support store operations during overnight shifts (10PM start), perform inventory cycle counts, replenish and receive merchandise, merchandise displays, process returns, lift up to 40 lbs, and contribute to a safe, welcoming store environment while supporting continuous improvement and team development.

Lead store product flow and visual merchandising to maximize sell-through and margins. Coach Customer Experience Representatives, execute D2F, markdowns, promotional and changeover plans, maintain visuals and safety, open/close store, and support hiring, training and team development.

Own and drive customer-facing ecommerce product experiences (search, browse, PDP, navigation). Translate customer insights and data into a prioritized roadmap, write user stories, manage backlogs, lead cross-functional launches, measure KPIs (conversion, performance, accessibility), and iterate to improve results.

The Customer Operations Manager oversees customer experience and sales results, leads a team, manages omni-sales programs, and ensures compliance with health and safety standards.

As a Customer Experience Representative, you will support store operations, engage with customers, conduct inventory, and promote a joyful shopping experience.

The Customer Operations Leader enhances customer experiences by coaching staff, managing inventory, and implementing sales strategies while fostering team culture and engagement.

Lead in-store product operations and visual merchandising to optimize product flow and margin. Coach Customer Experience Representatives, execute D2F, markdowns, promotions, changeovers, and safety processes. Hire, train, and support team development while managing sales floor operations and championing customer-centric technology-driven solutions.

Provide exceptional in-store customer experiences by supporting daily store operations (including early/late shifts), merchandising, inventory counts, receiving stock, replenishing shelves, engaging customers, and maintaining safety and store standards.

Designs, implements and evaluates blended learning programs, manages the LMS, partners with HR and business leaders to assess needs, develops e-learning and multimedia content, and measures training effectiveness to support organizational capability and performance.

Lead store shift operations to deliver a customer-centric experience, manage opening/closing, visual standards, safety, loss prevention, and support talent development while driving sales and operational priorities.

Provide warm, customer-focused service on the sales floor: engage customers, curate product selections, maintain visual standards, handle feedback, support health and safety, lift and move stock, work flexible shifts (including early mornings), and contribute ideas to improve the store experience.

Support daily store operations including inventory counts, receiving and shelving merchandise, merchandising, customer engagement and storytelling, and maintaining a safe, welcoming environment. Flexible hours and physical ability to work on the sales floor and lift up to 40 lbs required. Contribute ideas, respond to feedback, and support team development.