Jobs at Euna Solutions

Manage B2B SaaS customer relationships in the public sector, helping customers achieve desired outcomes and maximize product value. Responsibilities include developing success plans, conducting customer meetings and check-ins, monitoring customer health, mitigating churn, identifying expansion opportunities, coordinating with cross-functional teams, managing surveys, and supporting webinars and events. The role requires project management, stakeholder communication, and proficiency with Salesforce and Microsoft Office.

Own and evolve Euna Solutions’ web presence through hands-on front-end development, web operations, landing page creation, and a WordPress-to-Next.js/headless CMS migration. Manage performance, SEO, accessibility, hosting, DNS, CDN configuration, analytics, consent management, and conversion optimization. Use AI development tools extensively, collaborate with marketing stakeholders, and maintain a prioritized web improvement backlog.

Manage relationships with B2B public-sector SaaS customers, helping them achieve business outcomes and maximize product value. Responsibilities include developing success plans, leading customer meetings, monitoring health and usage, identifying expansion opportunities, mitigating churn, collecting feedback, and collaborating with sales, marketing, product, and support teams. The role also involves supporting webinars and events and managing multiple customer-related projects.

Lead enterprise Euna Grants implementations for state government clients from initiation through closure. Manage scope, schedules, budgets, risks, governance, stakeholder relationships, executive reporting, and cross-functional coordination across implementation, technical, and change-management teams. Serve as the primary client contact, facilitate steering committees, ensure regulatory and security compliance, support continuous improvement, and contribute to onboarding and AI-enabled workflow improvements.

Own software features end to end for an enterprise public budgeting platform, including requirements clarification, design, implementation, testing, code review, deployment support, and documentation. Develop with C#, VB.NET, .NET Framework, ASP.NET, T-SQL, SQL Server, Telerik UI, and jQuery while contributing to AWS modernization. Partner with product and design teams, mentor junior developers, and use AI coding assistants responsibly to improve development, testing, and review.

Own the architecture and technical direction of Euna Solutions’ shared platform layer, including cloud infrastructure, identity, integrations, shared services, and enterprise systems. Govern technical standards, define AWS and Azure architecture patterns, align security and compliance requirements, prioritize high-impact technical work, advise AI initiatives, and participate in architecture reviews. The role requires strong influence, communication, and hands-on experience with cloud architecture, infrastructure as code, identity protocols, and enterprise-scale technology governance.

Own the architecture and technical direction of the shared platform layer across cloud infrastructure, identity, integrations, shared services, and enterprise systems. Establish technical standards, cloud architecture patterns, IAM strategy, resilience, and compliance alignment. Identify and prioritize architectural risks, advise AI initiatives, and participate in architecture governance. The role requires influencing senior technical and executive stakeholders across teams, with hands-on experience in AWS, Azure, infrastructure as code, and enterprise identity architecture.

Lead enterprise software implementations for public-sector budgeting customers from discovery through go-live. Facilitate requirements workshops, design future-state workflows, configure solutions, oversee data migration and integrations, manage scope and risks, coordinate technical and product teams, and serve as the primary customer contact. Support testing, training, change management, verification, post-go-live stability, and escalations while ensuring projects remain on budget and meet quality expectations.

Build SQL-based ETL integrations, SSRS reports, custom data views, and customer-facing reporting solutions for Euna Budget Pro. Manage implementations from design through delivery, support Azure cloud migrations, and provide second-tier application support. Collaborate directly with customers and internal implementation teams while developing expertise in Power BI, Tableau, SQL optimization, Azure configuration, and authentication technologies.

Owns B2B demand generation programs across webinars, content syndication, and multichannel campaigns. Responsibilities include vendor management, lead nurture and follow-up strategy, database segmentation, Pardot automation, 6Sense intent targeting, cross-functional execution, and pipeline ROI reporting. The role partners with Sales, BDR, Product Marketing, and regional teams to generate qualified leads and pipeline across public sector software product lines.

Oversee end-to-end onboarding for new SaaS customers by gathering requirements, configuring products, managing implementation scope and risks, facilitating training, creating documentation, resolving issues, and coordinating with sales, product, customer success, and technical support teams. The role ensures a smooth transition from sales to adoption while improving implementation processes and customer satisfaction.

Provides front-line technical support to public sector software customers through phone, video, email, and chat. Troubleshoots and documents software issues in Zendesk, follows escalation procedures, contributes to knowledge-base content, and collaborates with senior analysts. The role requires building product expertise, meeting customer satisfaction and SLA targets, and supporting after-hours, holiday, and outage coverage.

Own partner marketing execution for ERP and consultant partners across content, events, digital campaigns, sales enablement, webinars, and field marketing. Build partner-specific messaging and assets, coordinate deliverables across Marketing and Alliances teams, manage multiple workstreams, and report on partner activity, performance, and pipeline influence. The role is hybrid, requiring three days per week in the Oakville, Ontario office.

Build, execute, and maintain CI/CD and service pipelines; support Azure deployments, source-control workflows, SQL database changes, and application delivery. Collaborate with engineering and QA teams on build and deployment tasks, participate in SAFe Agile ceremonies, and incrementally improve infrastructure and delivery processes using automation and AI coding tools.

Leads revenue operations analytics across Sales and Customer Success, owning forecasting, reporting, compensation, territory and capacity planning, GTM intelligence, data quality, and executive reporting. Manages four analysts, maintains metric definitions, supports Salesforce-based reporting, and informs planning and revenue decisions for senior leadership.

Own go-to-market intelligence for public sector sales, including account and contact data quality, intent and propensity scoring models, ICP segmentation, competitive intelligence, and FOIA-derived insights. Translate analysis into targeting rules, prioritized account lists, territory views, and outbound workflows. Manage enrichment vendors and data ingestion, validate models against sales outcomes, and partner with Sales, Business Development, and Marketing to operationalize insights.

Build and operate governed, reproducible AWS-based data pipelines and analytical products. Stand up managed AWS foundation, deliver top-priority data products, support product teams to follow architecture, and apply disciplined reliability and governance while using low-code only when appropriate.

Design and implement a governed AWS data foundation: reference architecture, layered (medallion) data models, governance (PII, classification, lineage, residency), reusable engineering patterns for ingestion/transform/serve, loose coupling to operational systems, and occasionally build data products hands-on to accelerate delivery.

Lead client onboarding and configuration of SaaS grants products, gather requirements, perform basic project management, configure systems and reports, train users, resolve issues, and collaborate cross-functionally to ensure successful adoption.

Lead development of agentic AI features and shared platform components for a multi-tenant SaaS finance platform. Design LLM orchestration, CI/CD, deployment pipelines, observability, scalable background processing, ingestion and search systems, and PostgreSQL optimization. Drive technical vision, mentor engineers, and deliver production-grade, secure, and observable AI-first solutions end-to-end.