Jobs at Euna Solutions

Develops customer-facing eLearning, tutorials, presentations, and webinar content for SaaS products. Manages the full webinar lifecycle, partners with subject matter experts to simplify complex information, maintains LMS courses and learning paths, produces video content using Zoom and Camtasia, and evaluates training effectiveness for continuous improvement.

Own large-scale software projects from architecture through delivery, lead agentic AI development using prompt architecture, MCP, tool integrations, orchestration, and human-in-the-loop workflows, and maintain high engineering standards. The role includes mentoring developers, leading code reviews, supporting production systems, troubleshooting agent failures, and advancing development frameworks. Candidates need strong .NET, ASP.NET MVC, C#, REST API, and full-stack experience, plus substantial experience building and supporting AI-integrated applications.

Provides first-line technical support for public sector SaaS customers by troubleshooting software issues, responding through phone, video, email, and chat, documenting cases in Zendesk, and escalating issues when needed. The role develops product expertise, contributes to support documentation, meets customer satisfaction and SLA targets, and supports after-hours incidents, holidays, and outages. It is a hybrid position in Oakville with a 12–8 p.m. EST shift.

Creates and maintains clear, user-focused help center documentation for SaaS products. Translates complex workflows into actionable articles, identifies documentation needs tied to product releases, collaborates with subject matter experts, and reviews content for accuracy, consistency, and accessibility. The role independently manages multiple documentation projects and incorporates feedback with minimal coaching. This is a 12-month hybrid contract requiring three days per week in the Oakville, Ontario office.

Own the architecture of scalable, secure, multi-tenant SaaS platforms for government agencies. Define technology standards, select cloud and development technologies, lead complex architectural decisions, guide engineering teams, and ensure security, compliance, performance, reliability, and scalability. Collaborate with product and engineering leaders on requirements, integrations, and roadmaps while mentoring teams on SaaS development, deployment, and best practices.

Lead consultative software engagements for public-sector clients using Euna Budget Pro. Analyze budgeting workflows, identify optimization opportunities, translate business needs into technical requirements, coordinate with development and reporting teams, deliver product demonstrations, and provide implementation and process improvement guidance. Manage multiple engagements, communicate with stakeholders, share best practices, and support organizational transformation through budgeting software and AI-enabled approaches.

Manage B2B SaaS customer relationships in the public sector, helping customers achieve desired outcomes and maximize product value. Responsibilities include developing success plans, conducting customer meetings and check-ins, monitoring customer health, mitigating churn, identifying expansion opportunities, coordinating with cross-functional teams, managing surveys, and supporting webinars and events. The role requires project management, stakeholder communication, and proficiency with Salesforce and Microsoft Office.

Manage relationships with B2B public-sector SaaS customers, helping them achieve business outcomes and maximize product value. Responsibilities include developing success plans, leading customer meetings, monitoring health and usage, identifying expansion opportunities, mitigating churn, collecting feedback, and collaborating with sales, marketing, product, and support teams. The role also involves supporting webinars and events and managing multiple customer-related projects.

Lead enterprise Euna Grants implementations for state government clients from initiation through closure. Manage scope, schedules, budgets, risks, governance, stakeholder relationships, executive reporting, and cross-functional coordination across implementation, technical, and change-management teams. Serve as the primary client contact, facilitate steering committees, ensure regulatory and security compliance, support continuous improvement, and contribute to onboarding and AI-enabled workflow improvements.

Own software features end to end for an enterprise public budgeting platform, including requirements clarification, design, implementation, testing, code review, deployment support, and documentation. Develop with C#, VB.NET, .NET Framework, ASP.NET, T-SQL, SQL Server, Telerik UI, and jQuery while contributing to AWS modernization. Partner with product and design teams, mentor junior developers, and use AI coding assistants responsibly to improve development, testing, and review.

Own the architecture and technical direction of the shared platform layer across cloud infrastructure, identity, integrations, shared services, and enterprise systems. Establish technical standards, cloud architecture patterns, IAM strategy, resilience, and compliance alignment. Identify and prioritize architectural risks, advise AI initiatives, and participate in architecture governance. The role requires influencing senior technical and executive stakeholders across teams, with hands-on experience in AWS, Azure, infrastructure as code, and enterprise identity architecture.

Lead enterprise software implementations for public-sector budgeting customers from discovery through go-live. Facilitate requirements workshops, design future-state workflows, configure solutions, oversee data migration and integrations, manage scope and risks, coordinate technical and product teams, and serve as the primary customer contact. Support testing, training, change management, verification, post-go-live stability, and escalations while ensuring projects remain on budget and meet quality expectations.

Build SQL-based ETL integrations, SSRS reports, custom data views, and customer-facing reporting solutions for Euna Budget Pro. Manage implementations from design through delivery, support Azure cloud migrations, and provide second-tier application support. Collaborate directly with customers and internal implementation teams while developing expertise in Power BI, Tableau, SQL optimization, Azure configuration, and authentication technologies.

Owns B2B demand generation programs across webinars, content syndication, and multichannel campaigns. Responsibilities include vendor management, lead nurture and follow-up strategy, database segmentation, Pardot automation, 6Sense intent targeting, cross-functional execution, and pipeline ROI reporting. The role partners with Sales, BDR, Product Marketing, and regional teams to generate qualified leads and pipeline across public sector software product lines.

Oversee end-to-end onboarding for new SaaS customers by gathering requirements, configuring products, managing implementation scope and risks, facilitating training, creating documentation, resolving issues, and coordinating with sales, product, customer success, and technical support teams. The role ensures a smooth transition from sales to adoption while improving implementation processes and customer satisfaction.

Provides front-line technical support to public sector software customers through phone, video, email, and chat. Troubleshoots and documents software issues in Zendesk, follows escalation procedures, contributes to knowledge-base content, and collaborates with senior analysts. The role requires building product expertise, meeting customer satisfaction and SLA targets, and supporting after-hours, holiday, and outage coverage.

Leads revenue operations analytics across Sales and Customer Success, owning forecasting, reporting, compensation, territory and capacity planning, GTM intelligence, data quality, and executive reporting. Manages four analysts, maintains metric definitions, supports Salesforce-based reporting, and informs planning and revenue decisions for senior leadership.

Own go-to-market intelligence for public sector sales, including account and contact data quality, intent and propensity scoring models, ICP segmentation, competitive intelligence, and FOIA-derived insights. Translate analysis into targeting rules, prioritized account lists, territory views, and outbound workflows. Manage enrichment vendors and data ingestion, validate models against sales outcomes, and partner with Sales, Business Development, and Marketing to operationalize insights.

Build and operate governed, reproducible AWS-based data pipelines and analytical products. Stand up managed AWS foundation, deliver top-priority data products, support product teams to follow architecture, and apply disciplined reliability and governance while using low-code only when appropriate.

Design and implement a governed AWS data foundation: reference architecture, layered (medallion) data models, governance (PII, classification, lineage, residency), reusable engineering patterns for ingestion/transform/serve, loose coupling to operational systems, and occasionally build data products hands-on to accelerate delivery.