Teams at Euna Solutions

Manage B2B SaaS customer relationships in the public sector, helping customers achieve desired outcomes and maximize product value. Responsibilities include developing success plans, conducting customer meetings and check-ins, monitoring customer health, mitigating churn, identifying expansion opportunities, coordinating with cross-functional teams, managing surveys, and supporting webinars and events. The role requires project management, stakeholder communication, and proficiency with Salesforce and Microsoft Office.

Own and evolve Euna Solutions’ web presence through hands-on front-end development, web operations, landing page creation, and a WordPress-to-Next.js/headless CMS migration. Manage performance, SEO, accessibility, hosting, DNS, CDN configuration, analytics, consent management, and conversion optimization. Use AI development tools extensively, collaborate with marketing stakeholders, and maintain a prioritized web improvement backlog.

Manage relationships with B2B public-sector SaaS customers, helping them achieve business outcomes and maximize product value. Responsibilities include developing success plans, leading customer meetings, monitoring health and usage, identifying expansion opportunities, mitigating churn, collecting feedback, and collaborating with sales, marketing, product, and support teams. The role also involves supporting webinars and events and managing multiple customer-related projects.