The Opportunity
The Customer Success Manager has a strategic and supportive role within the Customer Success team at Euna Solutions, reporting to the Manager of Customer Success.
As a Customer Success Manager, you will be responsible for ensuring that our B2B SaaS customers in the public sector are successful in achieving their desired outcomes and realizing the full value of our product. By working closely with customers to understand their business needs, you will develop and implement strategies to help them achieve their goals, and build strong, long-lasting relationships with key stakeholders. You will also collaborate with cross-functional teams to ensure that your profile of customers receive the best possible service and support across all touchpoints in their partnership with Euna Solutions.
Responsibilities
- Develop a deep understanding of our B2B SaaS product and its use cases in the public sector.
- Communicate confidently with executives, project managers, business analysts, end users and key stakeholders leading regular customer meetings.
- Build strong relationships with key stakeholders, identifying individual and organizational goals to deliver value at any communication touchpoint.
- Design and execute customer success plans to help customers achieve their desired outcomes and maximize the value they receive from our product.
- Conduct regular customer check-ins to monitor progress, identify issues, and address concerns.
- Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
- Analyze customer data and usage patterns to identify opportunities to upsell, cross-sell, or expand the scope of our product offering.
- Prepare customer estimates, quotes and contract amendments managing upsell opportunities in Salesforce.
- Monitor customer health indicators and respond to potential risk factors for customer retention.
- Request, track and respond to surveys, including NPS, CSAT and implementation surveys.
- Attending and assisting with webinars, and events, connecting with customers and expanding our customer community.
Experience
- Bachelor's degree in business, communications, computer science, or related field.
- 2 + year(s) of experience in customer success, customer support, or a related field.
- Proven track record of developing and implementing successful customer experience strategies.
- Experience in project management, including the ability to manage multiple projects simultaneously.
- Proficient in Salesforce, Microsoft Office, and other relevant software applications.
Location
This position will be hybrid with 3 days/week in our Oakville, ON office (Tuesday, Wednesday & Thursday)
Compensation Range: $66,000 - $82,500
We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead.
This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process.
AI Mindset at Euna Solutions
We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise.
If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here.
Life at Euna Solutions
We're a team of builders, problem-solvers, and public sector champions. We've built a workplace around a straightforward idea: people do their best work when they're trusted, supported, and not running on empty.
Here's what that actually looks like:
🏢 How we work
We're hybrid — three days a week in our Oakville or Atlanta offices, with standard hours on those days. What the remaining days look like depends on your role and your manager. We talk about it early in the process so there are no surprises on either side.
🧘 Eunafier Days
Twice a year, you get an extra day tacked onto a long weekend. Simple reason: people who take breaks do better work. Use it however you need.
🙌 Community is part of who we are
Our Engagement Committee finds meaningful ways to give back through time, donations, and shared expertise. We're invested in the places where our people actually live and work.
🤝 Philanthropy Time
We give every employee up to eight hours a year to spend on causes that matter to them. We want you to show up for your community — and we make time for it.
🎉 Real connection at scale
You won't know all 600+ people — and that's okay. What matters is building real relationships with the people you work with every day. Our culture team creates consistent opportunities for that, so work doesn't feel isolating.
📈 Room to grow
Whether you're going deep on AI, building expertise in government tech, or stepping into a bigger role, we invest in your development — through budget, mentorship, and real opportunity to move when you're ready.
About Euna Solutions
Euna Solutions® is the leading provider of purpose-built, cloud-based software designed to streamline procurement, budgeting, payments, and grants management for public sector and government organizations. Euna's AI-powered features and intelligent automation help organizations make better-informed decisions, ensure compliance, empower collaboration, and reduce administrative burden. Euna's full-cycle financial suite supports more than 3,600 organizations across North America in building trust, enabling transparency, and driving positive community impact. Recognized on Government Technology's GovTech 100 list, Euna Solutions is committed to advancing public sector innovation. To learn more, visit www.eunasolutions.com. Euna's privacy policy is available here.
Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/
We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
For any inquiries or requests regarding accessibility at Euna Solutions, please email [email protected] or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.
