Jobs at Air Canada

Leads business analysis and functional solution design for Microsoft Dynamics 365 CRM and Bloomreach CDP implementations. Gathers requirements, maps processes, defines CRM/CDP configurations and integrations, supports data flows and identity resolution, coordinates testing and UAT, and assists with deployment and post-implementation readiness. The role bridges business stakeholders, IT teams, and external implementation partners across marketing, sales, customer service, and call centre operations.

Owns technical oversight of Microsoft Dynamics 365 CRM and Bloomreach CDP implementation, including data models, identity resolution, ingestion, integrations, testing, migration validation, security, and production readiness. Partners with architects, vendors, and system integrators to validate designs, reduce delivery risk, document solutions, and support post-launch operations.

Coordinates the setup, maintenance, and accuracy of travel products, services, rates, contracts, availability, promotions, and booking conditions in the reservation system. Supports suppliers and internal teams, monitors product performance, maintains reports, resolves discrepancies, and assists with testing and quality assurance. Requires strong organization, communication, analytical ability, and knowledge of travel or aviation operations.

Leads the enterprise data platform team, overseeing ingestion, ETL/ELT transformations, cloud infrastructure, reliability, security, governance, compliance, data quality, lineage, and retention. Owns the platform roadmap, operational model, SLAs, vendor relationships, and stakeholder enablement while developing a high-performing data team and promoting data-driven business transformation.

Lead complex, enterprise-wide IT projects and programs from initiation through implementation. Manage scope, schedules, budgets, resources, risks, compliance, vendors, and cross-functional technical teams. Advise senior leadership, oversee governance and quality processes, coordinate testing and user acceptance, and ensure technology solutions align with architectural, cybersecurity, privacy, and business standards. Drive organizational change, digital transformation, post-implementation reviews, and knowledge transfer.

Manage key travel agency accounts across Southwestern Ontario, driving sales growth, revenue, loyalty, and market share. Responsibilities include account planning, business reviews, prospecting, partner training, presentations, promotional campaigns, market and competitive analysis, CRM tracking, forecasting, issue resolution, budget management, and participation in travel industry events. The role requires frequent territory travel, product expertise, strong relationship-building, and collaboration with sales, marketing, and product teams.

Develop and maintain ETL/ELT data pipelines and data infrastructure within a cloud-centric data lakehouse environment. Responsibilities include pipeline design, development, testing, documentation, operational support, business requirements analysis, proof-of-concept implementation, reporting, and BI semantic-layer support. The role requires advanced SQL and Python/PySpark expertise, cloud and database experience, knowledge of Delta Lake, Spark, Parquet, data architectures, and privacy and security compliance.

Supports project and program managers through project planning, scheduling, budget and resource tracking, risk and issue management, change control, governance, reporting, and documentation. Maintains project controls and audit-ready records, prepares executive dashboards and steering materials, coordinates stakeholders and meetings, and supports stage-gate reviews and project closure. Also establishes governance and control frameworks for redesigned business processes and contributes to continuous improvement of PMO tools, templates, methodologies, and reporting practices.