Teams at Air Canada

Leads business analysis and functional solution design for Microsoft Dynamics 365 CRM and Bloomreach CDP implementations. Gathers requirements, maps processes, defines CRM/CDP configurations and integrations, supports data flows and identity resolution, coordinates testing and UAT, and assists with deployment and post-implementation readiness. The role bridges business stakeholders, IT teams, and external implementation partners across marketing, sales, customer service, and call centre operations.

Owns technical oversight of Microsoft Dynamics 365 CRM and Bloomreach CDP implementation, including data models, identity resolution, ingestion, integrations, testing, migration validation, security, and production readiness. Partners with architects, vendors, and system integrators to validate designs, reduce delivery risk, document solutions, and support post-launch operations.

Coordinates the setup, maintenance, and accuracy of travel products, services, rates, contracts, availability, promotions, and booking conditions in the reservation system. Supports suppliers and internal teams, monitors product performance, maintains reports, resolves discrepancies, and assists with testing and quality assurance. Requires strong organization, communication, analytical ability, and knowledge of travel or aviation operations.