Workers' Compensation Coordinator - Paralegal

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Employees can be absent from work for a variety of reasons: casual absence, work-related  illness and/or injury, or health issues requiring the employee to be away from the work place  for an extended period. Our absence management program helps employers strategically  manage those absences- focusing on reducing overall costs, realizing administrative efficiency,  and enhancing support for employees. All with the goal of returning employees to health and  productivity.  

Our Absence Management Solutions team helps TELUS employees return to health and productivity after work-related injury, illness, or personal challenges. Your role supports this mission by ensuring every claim is processed accurately and compassionately, removing friction so our case managers can focus on the human side of recovery.

Responsibilities: 

• Serve as the operational backbone of the absence management team, managing the end-to-end coordination of workers' compensation claims.

• Partner with Claims Management Coordinators and Case Managers to coordinate the flow of information, managing touchpoints with provincial workers' compensation boards and clients to ensure seamless claim processing.

• Operating the internal system system to attach incoming documents to claims; 

• Processing invoices within our internal system Case Management Systems; 

• Communicating with the provincial boards to obtain information on claim files; 

• Communicating with clients for telephonic claim intake;  

• Opening, sorting, scanning, and storing the mail we receive;  

• Monitor key performance metrics (e.g., claim processing turnaround time) to ensure we meet service level agreements with clients and provincial boards. 

• Your attention to detail and communication keep claims on track, supporting faster claim resolution and better outcomes for injured/ill employees.

Succeeding as a Workers' Compensation Coordinator will require the following core  qualifications and skills (at minimum):  

• Must-have: Paralegal license with Law Society of Ontario in good standing

• Strong to-have (not deal-breaker): Post-secondary education in health management, absence/disability management, or related field.

• Nice-to-have: Academic coursework in health & safety, workers' comp, medical terminology, disability management, insurance, or RTW/Rehabilitation

• Strong interpersonal skills — you communicate clearly with provincial boards, manage client intake calls professionally, and coordinate seamlessly with case managers and team members.

• Work experience in a front-line customer support role or claims processing environment, with demonstrated commitment to strong client service.

Salary Range: 48 300K - 65 000K

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.TELUS Health offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both

Generous company matched pension

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.